Paul AinsworthPaul AinsworthOctober 17, 2019
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5min2178

A positive company culture is more important for businesses now that at any stage in their history, with a recent poll suggesting 92 percent of senior executives cite cultural change as a critical driver to increase their firm’s values, but only 16 percent agreeing their culture was where it needed to be.

As anyone in a management position can tell you, poor company culture can lead to workplace bullying, harassment, and a lack of productivity among other things, and a new book by Colin D Ellis, Culture Fix: How to Create a Great Place to Work is a game-changing guide to building an enviable company culture.

Ellis argues that culture is key to success for every organisation, and is increasingly critical for millennials, who are prioritising organisations which offer a great culture over other traditional factors such as salary.

Culture Fix contains exclusive case studies from brands such as HSBC, Zappos, Google, and Manchester United among others, and the author employs his experience from working with global brands including Red Bull, and the governments of Australia and New Zealand.

In a competitive jobs market, culture is essential to attracting – and retaining – top talent in a new era of employment. As flexible and remote working becomes the norm, Ellis reveals how to ensure this doesn’t negatively impact the drive, cohesion, shared purpose, and innovation of teams.

His highly practical book will teach CEOs, managers, and team leaders to build self-motivating teams that not only bring value but create a fantastic Employee Experience.

Culture Fix is based on the six pillars of company culture: Personality & Communication, Vision, Values, Behaviour, Collaboration, and Innovation. Readers will learn to build an aspirational vision for teams and organisations, and about the importance of emotional intelligence in a successful team.

The book will tell you if your current team is stagnant, and offer skills to manage diverse teams which often cross cultural barriers.

Speaking to CXM, Ellis said: “Culture pervades through absolutely everything that’s done on a day-to-day basis in every organisation around the world, from the behaviour of senior leaders in large global organisations to the way that a sports team trains for a game at the weekend.

Man of culture: Colin D Ellis

It dictates where people sit, how meetings are run, how decisions are made, how people are hired, how teams work together and how new ideas are implemented.

“When time is made for the staff to define the culture they need in order to be able to achieve the goals, then engagement will increase.

This leads to greater productivity, more sales, improved revenue, fewer safety incidents, reduced turnover of staff and, most importantly, happier staff and customers.

“This is why culture is important.”

 

Culture Fix: How to Create a Great Place to Work is out now, published by Wiley, priced £15.50.


Paul AinsworthPaul AinsworthAugust 5, 2019
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6min1978

There isn’t a lot that Ben Whitter doesn’t know about when it comes to employee engagement and getting the best out of a workforce.

Known throughout the UK and further afield as Mr Employee Experience, the founder and Chief Experience Officer at the World Employee Experience Institute (WEEI) also shares his expert knowledge at the Employee Experience Masterclass, the next of which is taking place in London this October.

Now Ben (pictured left) plans to reach an even wider audience with the publication of his debut book – a text certain to become required reading for HR staff, CEOs, and more across the land as ever more firms switch on to the benefits of providing an exceptional Employee Experience – for the benefit of both staff and the company’s bottom line.

Succinctly titled Employee Experience, the book is described as a guide to developing a “happy, productive and supported workforce for exceptional individual and business performance”. As the author outlines, Employee Experience (EX) is “every experience and interaction an employee has with a business”.

It is a broad, strategic approach that is challenging every support function to define what really matters to a brand and ensure this is reflected in its how its employees interact with the business. If this is optimised, people can perform to the best of their abilities.

Ben’s new book is a practical guide to achieving this through embedding EX in your organisation’s processes and culture, from the moment an employee sees a job advert until the moment they leave the company.

Full of tools, tips, and advice to help HR professionals and business leaders motivate, support, and develop their staff, Employee Experienceincludes a foreword by Global Industry Analyst Josh Bersin and case studies from companies including Airbnb, Starbucks, and Sky.

Praise for the book has been forthcoming from business figures including Bruce Daisley, Vice-President of social media behemoth Twitter.

“Navigating the complexities of Employee Experience has become the biggest differentiator of great workplaces. At last, a book that gives us a routemap,” he said.

Meanwhile, Ben himself told CXM of his hopes for the book as it reaches a global audience.

“After being immersed in EX for so long, I thought it was about time I put pen to paper for my first book,” he said.

“This is an outcome of an intense and lengthy period of focus working with brands and colleagues worldwide to determine how EX is being successfully applied and scaled in practice. As a result, I present a new model and lens, the holistic employee experience (HEX), that can be used by all business and HR leaders to deliver exceptional human and business outcomes.

“It’s based on the evidence I have been exposed to across many countries and cultures, and the book shares the key elements of EX and how they can be connected to powerfully shape and drive business growth. My concept of the HEX helps companies and colleagues to successfully establish, sustain, and scale a positive Employee Experience.

“Now in book form, I do hope that HEX goes on to inspire many more people and leaders around the world, at every level of the economy, to fully embrace EX as part of their core business strategy. This is great for business, humans, and society as a whole.”

Employee Experience by Ben Whitter is out now, published by Kogan Page.


Paul AinsworthPaul AinsworthJuly 19, 2019
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4min1414

A new book aims to give women the “space to practice being the best version of themselves” in the workplace.

Author Diana Theodores, PhD is a Senior Consultant with Mobius Executive Leadership and an international performance coach specialising in presence, communication, and impact/influence. Originally from New York but residing in London, Diana is also a Program Director at the Cranfield School of Management, which partners the UK Customer Experience Awards and other events hosted by Awards International.

In Performing As You: How to have an authentic impact in every role you play, Diane aims to provide female readers with the confidence to speak up and be themselves at work, to fight back against what famous coach Nancy Kline described as the “epidemic of obedience”.

Studies have shown that men are 40 percent more likely than women to be promoted, and while women scored higher in 84 percent of leadership competencies than men according to Harvard Business Review research, they make up only 4.9 percent of Fortune 500 CEOs.

Meanwhile, almost half of top female execs “feel they must compromise their authenticity as they reach top positions”, the KPMG Women’s Leadership Summit Report revealed, highlighting the need for more women to be themselves as they strive for success.

Using techniques from the author’s background in theatre and professional dance, Performing As You is packed with dynamic tools to bring performance techniques to the business stage – including voice, energy, the power of play, and “reawakening the girl in you”.

Whether you are pitching to a board, giving feedback, or speaking to one person or one thousand, by reading Performing As You, women will be equipped with the ability to reclaim their passion and imagination, and have an inner coach that is “louder than their inner critic”.

The author argues that the greatest act of revolution women can perform is to bring themselves fully into every role they play. The world needs more women who can be themselves and Performing As You is packed with the tools and techniques needed to have an authentic impact.

Performing As You: How to have an authentic impact in every role you play by Diana Theodores is out now, published by Rethink Press.




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