Paul AinsworthPaul AinsworthAugust 15, 2019
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3min903

UK Customer Experience Awards finalist Confirmit has announced a new Vice President of Global CX Consulting, to lead a team that will deliver CX consulting services to outstanding for clients worldwide.

Chris Brown has stepped into the role, and will ensure Confirmit’s consulting offering provides the clear, consistent guidance that its customers need to deliver successful Customer Experience programmes. Increasingly, this means aligning CX to Employee Experience to drive real business and cultural change.

Chris (pictured left) has worked with the CX Consulting team since joining the company in 2012. He has extensive experience across the CX and Market Research industries, and during his time at Confirmit has worked in close partnership with many clients to design and develop highly successful CX programmes.

His experience, combined with the team’s varied expertise, creates a world-class CX resource delivering best practices across different regions, industries, customer types, and partners.

Confirmit has been shortlisted as finalists in two categories at the UK Customer Experience Awards, which take place at London’s Wembley Stadium this October. Both entries are in partnership with healthcare provider Bupa.

Speaking of his new role, Chris said: “Technology is a huge enabler in the development of data-driven CX programmes. However, most businesses will also benefit from being able to draw upon real world experience and expertise to make their CX vision a reality.

“We work hard to form strong partnerships with our customers, enabling them to learn, apply and benefit from our experience. I’m looking forward to working with the growing consulting team to ensure that we deliver the added value that our customers require in their pursuit of CX excellence.”

Meanwhile, Ken Østreng, President and CEO of Confirmit said: “Chris’ promotion highlights the importance Confirmit places on building true partnerships with our clients. We are committed to providing world-class software but have long recognised the vital role that guidance and experience take in ensuring real business success. Helping our customers to unlock the full potential of our solutions not only delivers the results they are looking for, but also provides us with an opportunity to respond to market demand for continued innovation.”


Paul AinsworthPaul AinsworthApril 3, 2019
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3min769

2018 UK Customer Experience Awards finalist Confirmit has been recognised at a prestigious US awards event for Employee Experience.

The Tech Culture Awards recognise the “best-of-the-best work cultures within the technology sector, highlighting organisations that are committed to continuously improving the work-life balances of their employees” and this year awarded a gong to Confirmit, which is among the world’s leading SaaS vendors for multi-channel Customer Experience, Employee Engagement, and Market Research solutions.

As a seasoned technology business, Confirmit – whose Director Philip Durand also judged at the 2018 UK Customer Experience Awards finals in London’s Wembley Arena – offers the stable and secure environment of a well-established company while retaining the agility and entrepreneurial spirit of a fast-moving company.

Employees work closely together, despite being based in several offices around the world, and the company offers an excellent working culture, strong career development opportunities, and the ability to make a real impact in the organisation and with clients.

Heidi Brumbach, Executive Vice President for Global Human Resources at Confirmit said: “At Confirmit, we’re very proud of our culture of collaboration and knowledge sharing. We’re honoured to be recognised for our efforts in cultivating a flexible and enriching environment that promotes employee development and encourages innovation. Our collaborative approach internally has been proven time and time again to deliver top-notch service and reliable guidance to our customers.”

The Tech Culture Awards are hosted by TMC.net, whose Group Editor-in-Chief, Rich Tehrani, said: “The mission of these Tech Culture Awards is quite simple. We have surveyed and selected companies who are looking for the best and brightest tech talent and are willing to go the extra mile to provide what they believe is the ideal tech culture.

“Confirmit has demonstrated that they are committed to growth through providing a truly distinct and upbeat environment, rewarding employees for their contributions, and focusing on work-life balance.”

Entries for the 2019 UK Customer Experience Awards, which will be held in London on October 10 are now open, across 24 categories.


Paul AinsworthPaul AinsworthFebruary 27, 2019
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4min651

Confirmit, one of the world’s premier names in VoC research, has won a major customer service award in the US.

The company – which was a finalist at the 2018 UK Customer Experience Awards – claimed the Business Intelligence Solution – New Version title at the 13th annual Stevie Awards for Sales & Customer Service, which were held this month in Las Vegas.

Attended by more than 650 executives from around the world, the gala ceremony at the iconic Caesars Palace venue is one of the biggest awards events of its kind in the United States.

Confirmit was honoured for enabling organisations to drive real business change from their insights and feedback programmes by helping people make better decisions and then monitoring action to ensure that they have a positive impact on key business results.

This capability is underpinned by Confirmit’s engagement technologies that incorporate action management techniques, predictive analytics, and machine learning. Businesses using Confirmit’s solutions can map and connect feedback and data sources, drive smarter decisions, and enable faster reactions. Most importantly, they can monitor the impact of action taken and help determine ROI. Two key technologies that help businesses see success include Confirmit Concept Miner and Confirmit Action Planner.

Concept Miner uses Artificial Intelligence (AI) and advanced deep learning techniques to ensure quick and easy understanding of key insights that may be hidden within text data. Action Planner empowers companies to track and monitor the impact of initiatives on business results and drive viral change.

These tools give every team member access to insight that informs smart decisions – and ensures everyone can see the impact of them – uncovering new best practices and avoiding repeat mistakes.

Michael Wooh, Chief Marketing Officer at Confirmit, said the team was “delighted” at the win.

“Over the past few years, we’ve seen a shift from companies focusing on collecting data to a focus on connecting data and really using it – which is what Business Intelligence is all about,” she told Customer Experience Magazine.

“Confirmit is dedicated to democratising insight – putting it in the hands of people who can use it to maximise impact and ROI.

“Most importantly, enabling people to make better decisions. It’s great to be recognised for our latest innovations and to be able to demonstrate that our solutions really drive tangible business outcomes.”

Confirmit Director Philip Durand was a judge at the 2018 UK Customer Experience Awards, and entries for the 2019 event in London on October 10 are now open, across 24 categories.

 




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