Tag: customer satisfaction

Busted: The Five Biggest Survey Myths

Einstein once said that the definition of insanity is doing the same thing over and over and expecting a different outcome. When an action yields a poor result, it stands to reason that the action should be modified, not endlessly...

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How Music Services can hit the Right Note in CX

Customer Experience has transformed business practice and elevated consumers’ expectations in recent years. The modern consumer, empowered by new technologies, demands more than value-for-money products: they expect fast digital interactions with companies as well as personalised service and, importantly, an...

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Ten Worst Phrases a Contact Centre Worker can Say

“Calm down” has been voted the worst thing to say to customers over the phone, according to a new poll of more than 100 call centre and customer service professionals. In a survey carried out by enterprise communications company Fuze at the...

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