Tag: Customer satisfaction
MY Renault at the destination: driving to the CX innovation
In this article, we continue the story about MYRenault by highlighting the most important aspects of the app. In the first part of the narrative, Axis Partners gave you an outline of the phone app market and MYRenault evolution. However, we...
Are you still blaming Covid-19 for shoddy customer experience?
When the pandemic hit in March 2020, businesses had to adjust to remote working. Our customers were patient when they had to wait a little longer for a delivery or an email to arrive. However, there’s mounting evidence that customers...
Gaining and Retaining Customers in 2021
Part 1: Measuring Your Success Just when we thought we could see the light at the end of the dark and scary Coronavirus tunnel, the goal posts have been shifted again with the implementation of another national lockdown. With morale low...
Busted: The Five Biggest Survey Myths
Einstein once said that the definition of insanity is doing the same thing over and over and expecting a different outcome. When an action yields a poor result, it stands to reason that the action should be modified, not endlessly...
How Music Services can hit the Right Note in CX
Customer Experience has transformed business practice and elevated consumers’ expectations in recent years. The modern consumer, empowered by new technologies, demands more than value-for-money products: they expect fast digital interactions with companies as well as personalised service and, importantly, an...