Tag: CX strategy

A New Look: The Importance of An Adapted CX Strategy for A New Customer Mindset

In times of crisis we re-evaluate what we think. Tried and tested concepts no longer feel appropriate as we turn a critical eye on brands, institutions and governments based on what they have said and done and what they will...

How to ensure a sustainable customer experience?

Ensuring a sustainable customer experience is a long term project. Sustainability represents the continuity of your business now and in the future. To ensure customers grow together with their businesses, companies need to invest time in meeting customers where they...

Building a clear customer experience vision

I recently acted as Chairperson of the judging panel for the Gulf Customer Experience Awards and found it incredibly inspiring to see so many different types and sizes of businesses taking Customer Experience to a whole new level. This event...