Paul AinsworthPaul AinsworthAugust 5, 2019
bulletin-board-3233643_1280-1280x720.jpg

4min1762

A digital skills shortage is preventing employers from filling vacancies, new research warns.

The UK Consumer Digital Index, from Lloyds Bank, has been examined by Reboot Online Digital Marketing Company, which discovered that while more than half of the UK uses the internet in their roles, 53 percent of employees do not have the essential digital skills needed for work.

According to the report, since last year 1.8 million more people have the highest digital capability. However 37 percent of the UK are still at risk of being left behind as we continue to advance technologically.

Revealing the most significant digital skills gaps within the workplace, the report highlights h0w 38 percent cannot ‘use the internet to find information that helps solve problems’; 40 percent cannot ‘recognise and avoid suspicious links and pop-ups’; and 44 percent cannot ‘set privacy settings on work-related social media and other accounts.

Martin Calvert, a Director at digital marketing agency Blueclaw, spoke with Reboot and suggests that the digital skills gap is visible in different ways across different generations:

“We work in a very technical industry, with a lot of specialist software and tools so we don’t expect new team members to know everything,” he said.

“Even so, when bringing early-career employees on board, there can be some surprising gaps. At the other end of the age spectrum, we’ve worked with some phenomenally experienced professionals but sometimes they need support to be pointed towards the best tools and technology available in 2019 – even if they’re extremely savvy and capable when using more ‘industry standard’ technologies that have been established for years. 

“We always need to be looking for new ways to get better at what we do, so regardless of where the team member is in their career, it’s vital that we’re open and honest about how we can help them to work more effectively with the right technology. In that sense the most important digital skills is more of a trait – openness to new ways of working, a willingness to learn, and a willingness to teach us too.”




Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.


CONTACT US

CALL US ANYTIME


UK Trademark UK00002648900

EUIPO Trademark 018131832

Contact Information

For article submissions:
Editor
Paul Ainsworth
paul@cxm.co.uk

For general inquiries, advertising and partnership information:
aleksandar@awardsinternational.com
Tel: 0207 1932 428

For Masterclass enquiries:
vuk@awardsinternational.com
Tel: +44 20 86385584

Customer Experience Magazine Limited
Company number: 12450532
International House, 24 Holborn Viaduct,
United Kingdom, London, England, EC1A 2BN

JOBS IN CUSTOMER SUPPORT

Find a job in customer support with Jobsora


Newsletter


vape: vape pen hard to pull crown 4 kit vape pen charger near me smok species vape juice labels vape shops in findlay ohio vape stores orlando fl cheapest 50 watt box mod vapor baths vape city yucca valley ohm chart for sub ohm ecig devilkin review best tank for chain vaping voopoo drag firmware upgrade vaping on lungs smok fname pen plus battery nbc news vaping voopoo battery life best mod for uwell crown smok r200 200w tc vw box mod

male enhancement: male hypoactive sexual desire disorder best pills for premature ejaculation wellbutrin sexual side effects comparing dick size best time to take viagra cbd erectile dysfunction pills for pennis enlargement define alpha male mens sex supplements testosterone food list stretches that help you grow strong erection exercises zinc increases testosterone extends ingredients numbness during sex what is an average dick size penis growth lotion viagra strain supplements rating otc ed drugs

weight loss: weight loss nutritionist super weight loss pills colonic hydrotherapy weight loss walmart diet pills for women amercian weight loss center weight loss suppressant pills steve harwell weight loss weight loss icd10 lemon water benefits weight loss weight loss challenge names running for weight loss app reviews fast lose weight pills molly weight loss lecithin weight loss epsom salt laxative for weight loss dotties weight loss recipes sletrokor diet pills at walmart easy meal prep recipes for weight loss sf diet pills crossfit for weight loss

cbd oil: my cbd seizure precautions mayo clinic cbd oil greensboro nc cbd best price cbd oil spray for pain dosing of cbd cbd help cbd store st louis mo muscle mx recovery cbd balm cbd oil chandler az cannabis coconut oil cbd oil from hemp stalks spray on butter machine cannabis insomnia treatment what does nlm stand for cbd oil muscle tear psychiatric rehabilitation journal source cbd oil cbd oil palmetto harmony cbd oil for my 11 year old