Tag: Diversity in CX
Building inclusive workplaces: interviewing Miranda Collard
Women in business and positions of leadership is a powerful thing. Female empowerment comes with authority and making a mark on the world around them. However, only 30% of women are in management roles. Protecting, uplifting, and advocating for women in...
CXM’s top 10 articles on thoughtful CX leadership
What is your definition of a leader? Taking responsibility for translating a vision into action and providing people with conditions to do what they do best is a privilege. However, many leaders misunderstand and misuse the term leadership for a...
Pride Month in Business: an interview with Melissa Tilling
Today, we have an incredibly special interview with Melissa Tilling: the CEO and founder of Charitable Travel. Melissa is such a significant figure in both the business world and LGBTQ+ community. Her travel company is also the first and only...
Three ways to make your CX team more gender diverse
Less than 6% of software engineers identify as female, while barely 5% of technology leadership positions are held by women. As such, is it any wonder that 78% of us can’t name a single famous female computer scientist working in...
Vulnerable leadership is key: building a bridge from intent to action
Last week, I talked to Miranda Cain, the managing director at Elev-8, a consultancy dedicated to changing behaviours to elevate business performance. The team behind Elev-8 won over 27 awards, including the UK Business Awards™️ in 2021. With over 25 years...
Women in CX: what does it take to build an empowering startup community?
Clare, you have launched the world’s first global online membership community for Women in CX (WiCX community) on International Women’s Day, March 8th, 2021. Soon after, your LinkedIn page reached over 4.5k followers and in one year, your community membership...
Diversity initiatives to increase business performance
In response to the grassroots movements of #BLM, #MeToo and by the exposure of pronounced and increasing equity gaps during the COVID-19 pandemic, organizations are allocating ever-increasing budgets to diversity-related initiatives. Already in 2002, MIT Sloan School of Management found that...
CXM and Alida are hosting a webinar on the transformation of the resident experience
CXM is delighted to announce that this week we will be hosting a webinar in partnership with Alida, a creator of the world’s first CX & Insights Platform. The main topic is the transformation of resident experience London & Quadrant...
Diversity and inclusion in CX
A lot is written about diversity and inclusion in CX in recent times, but not merely enough. In my opinion, there are two sides to the diversity ‘coin’ and, when it comes to the contact centre, inclusion is equally important –...