Tag: Diversity in CX

Three ways to make your CX team more gender diverse

Less than 6% of software engineers identify as female, while barely 5% of technology leadership positions are held by women. As such, is it any wonder that 78% of us can’t name a single famous female computer scientist working in...

Vulnerable leadership is key: building a bridge from intent to action

Last week, I talked to Miranda Cain, the managing director at Elev-8, a consultancy dedicated to changing behaviours to elevate business performance. The team behind Elev-8 won over 27 awards, including the UK Business Awards™️ in 2021. With over 25 years...

Women in CX: what does it take to build an empowering startup community?

Clare, you have launched the world’s first global online membership community for Women in CX (WiCX community) on International Women’s Day, March 8th, 2021. Soon after, your LinkedIn page reached over 4.5k followers and in one year, your community membership...

Diversity initiatives to increase business performance

In response to the grassroots movements of #BLM, #MeToo and by the exposure of pronounced and increasing equity gaps during the COVID-19 pandemic, organizations are allocating ever-increasing budgets to diversity-related initiatives. Already in 2002, MIT Sloan School of Management found that...

CXM and Alida are hosting a webinar on the transformation of the resident experience

CXM is delighted to announce that this week we will be hosting a webinar in partnership with Alida, a creator of the world’s first CX & Insights Platform. The main topic is the transformation of resident experience London & Quadrant...

Diversity and inclusion in CX

A lot is written about diversity and inclusion in CX in recent times, but not merely enough. In my opinion, there are two sides to the diversity ‘coin’ and, when it comes to the contact centre, inclusion is equally important –...

Diversity & Inclusion: The Keys to Improved Customer Contact

In the world of customer contact, the nurturing of a diverse and inclusive culture not only creates a team that reflects the market it is serving, but it generates an environment where people can bring their whole selves to work...

Understanding the Importance of Diversity for Innovation

The following article has been written for CXM by bestselling author and Professor of Innovation, Design and Management at the University of Southern Denmark, Alf Rehn   We might call this the tragedy of niceness… So used are we to thinking of business as...

CXM Book Club: Closing the Gap – 5 Steps to Creating an Inclusive Culture

Organisations must stop shying away from the inevitable, and instead take active steps towards creating a sustainable, Inclusive Culture, a new book on Employee Experience insists. For modern businesses, diversity and inclusion are much more than just ‘tick box’ exercises. Organisations...