Paul AinsworthPaul AinsworthAugust 16, 2019
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4min1078

The CX Professional Masterclass is coming to Dubai in September, led by global consultant and author Ian Golding.

The two-day class will see participants learn from one of the world’s foremost authorities on all things Customer Experience, and receive direct advice on steps that will place customer centricity at the very heart of your organisation.

Topics covered include customer journey mapping, CX measurement, and how employees can affect and deliver CX strategies.

All graduates of the course will be provided with case studies, exercises, and stories that bring to life the skills needed to succeed as a CX professional. Attendees will create a relevant and personalised action plan that can start immediately and graduates will be able to demonstrate greater knowledge, confidence and credibility in Customer Experience within your organisation.

Ian’s many years of CX consulting led him to pen one of the best received texts in CX today, Customer What? The honest and practical guide to customer experience, and now is your chance to learn directly from Ian (pictured left) himself at the workshop on September 25 – 26th.

Following the class, graduates will also have the opportunity to take the CCXP Exam at a CCXP Assessment Centre in Dubai.

The Masterclass will take place at the Jumeirah Creekside Hotel, and for those who register before Thursday August 29, a special Early Bird Discount offer is available. Click here for more details.

In the UK, Ian’s CX Masterclass is going from strength-to-strength, and the next takes place on September 16 – 17.

The Dubai CX Masterclass will allow those in the Gulf region to benefit from the same standard of excellence as the UK events.

UK attendee Rebecca Farnworth, a Customer Excellence Manager, said of her time at the Masterclass: “Ian is a very strong commanding facilitator, presenter, and teacher rolled into one. He makes you want to listen!

“His experience is immense which makes him very credible. I liked the stories and the videos which helped maximise learning in a very adult accelerated learning way. I have never left a training programme wanting to stay and learn even more. My three things to implement into my workplace’s current culture is already on the agenda at the next leadership meeting.”

Meanwhile, Dubai staff can also avail of Ian’s outstanding teaching without having to leave their office.

In-house training offers both employers and employees a whole new set of advantages compared to sending a few people from your team to external training. The entire training process happens much more naturally in the familiar environment and enables your employees to improve their skills without going out of their way.

For more details of in-house training in Dubai, contact Antonija@cxm.co.uk.

 


Paul AinsworthPaul AinsworthApril 18, 2019
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4min739

London is the most ‘digitally ready’ city in the world, according to new research by Siemens.

The brand has launched a new web-based application which reveals the readiness and potential of six major cities to embrace digitalization and develop new ways of living, working, and interacting.

The Atlas of Digitalization is based around the interconnected themes of Expo 2020 Dubai – Mobility, Sustainability, and Opportunity – and assesses how the fourth industrial revolution has already impacted urban life around the world, and the potential it could have in the future.

Data from 21 indicators has been analysed from Buenos Aires, Dubai, Johannesburg, London, Los Angeles, and Taipei. From this analysis a Digital Readiness Score has been defined, considering areas such as smart electricity and transport systems, internet connections, and digital governance services. The score reveals the current level of maturity of each city’s digital infrastructure, and its preparedness for a connected future.

Juergen Maier, CEO of Siemens UK, said: “It is tremendous that London is leading the charge in digitalization among these global cities. In spite of all the economic uncertainty we have been facing in the UK over the last two years this study shows we are still well placed to achieve leadership globally in the fourth industrial revolution if we continue to invest, innovate and grow responsibly and sustainably.

“However there is more to the UK economy than London and our Northern cities particularly in the Northern Powerhouse must also benefit from innovation and investment. Each city here in the UK and globally must address its own unique mix of challenges and opportunities by embracing digitalization; the key to sustainable, economically vibrant future cities.”

He added: “The Atlas of Digitalization gives us an insight to the current status of digitalization in global cities, and the data tells us London has already made excellent progress. We hope the Atlas will inspire new ways of thinking to shape all the smart cities of tomorrow and realise the global potential of City 4.0.”

The analysis takes into account areas such as innovation, greenhouse gas emissions and time spent in traffic to give the cities a Digital Potential Score, indicating where there is opportunity to grow digital capabilities to transform society and economy. Together, the Readiness and Potential scores illustrate the different capacities each city already has, and where they can develop to effect change and growth.

The Atlas recognises London’s advanced implementation of digital technologies in areas such as the introduction of the congestion charge and the Ultra Low Emission Zone which will dramatically cut nitrogen oxide (NOx) emissions. Currently road traffic in London is responsible for more than half of the city’s NOx emissions.

The Atlas also identifies potential for digitalization to positively impact areas in London such as improving mobile internet speeds and opening up new opportunities for internet-enabled services based on the Internet of Things, such as ‘vehicle to everything communications’ to improve efficiency.

 

 

 

 




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For article submissions:
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Paul Ainsworth
editorial@cxm.co.uk

For general inquiries, advertising and partnership information:
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For Masterclass enquiries:
antonija@cxm.co.uk
Tel: 0207 1937 483

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