CXM Editorial TeamCXM Editorial TeamFebruary 5, 2019
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Customer Experience professionals are preparing to gather in Dublin for the 2019 European Insight Exchange event.

Taking place in the Irish capital on March 13-14 at the Radisson Blu Royal Hotel, the conference is hosted by the CXPA and is one of Europe’s premier events for sharing best practise and highlighting skills in Customer Experience.

A fantastic networking opportunity, the European Insight Exchange features workshops, a thought leader panel, and unique ‘Show & Tell’ sessions with professionals revealing inspiring details of successful CX initiatives that you can adapt for your own organisation.

Also taking place will be ‘Unwound Sharing’ forum sessions that bring attendees together for brainstorming and to receive valuable feedback on ideas. Topics covered here will include: Implementing Customer Focused Change; Going Beyond Surveys – Other Methods for Gathering Perceptions and Insights; Aligning Culture, CX and EX; Developing an Experience-Centric Culture; Measuring Customer Emotion; and Articulating the Value of CX.

The event – the theme of which this year is ‘Where is the Human in CX? – will also provide an opportunity to sit the CCXP Exam for attendees who pay the fee by February 13.

A spokesperson for the event said: “CXPA Members designed their annual Insight Exchange events to be like no other conference. These events offered in both Europe and the United States are planned, organised and executed by member volunteers just like you.

“These events are meant to be intimate gatherings with opportunities for fearless sharing and chances to learn from people who are walking in your shoes. Whether or not you’re a member of the Customer Experience Professionals Association (CXPA), and no matter where you are on your CX journey, the 2019 European Insight Exchange is the perfect opportunity to expand your network and your knowledge with more than 150 Customer Experience professionals.”

Two additional free workshops with a value of €1,000 are also included for those who register. To find out more about registering for the event, click here.




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