Tag: empathy

The best leaders excel at relationships: 6 traits of new leadership

Relationships aren’t transactional, but in business, it’s easy to fixate on the numbers, the deals, and the deadlines. However, when you prioritise building and nurturing meaningful relationships with customers, colleagues, partners, and other stakeholders, youcan unlock a more powerful path to success. Along the way, you’ll also find greater personal and...

Bringing emotional culture to the workplace: an interview with Jeremy Dean

Psychologist John D. Mayer explains that emotional intelligence is the ability to accurately perceive your own and others’ emotions and to understand the signals the feelings send about relationships. Is this something we should learn to do at work? I...

Leading with empathy: An interview with Ross Wainwright, CEO of Alida

In May this year, Alida, a creator of the world’s first CXM & Insights Platform, has been awarded the Great Place to Work® certification. This was a wonderful invitation for our team to meet up with Alida’s CEO Ross Wainwright...

Ei Evolution Summit announced: get your discount today!

This year started with some important questions that continue to bother us as we walk towards the post-covid reality. Are we ready to work in the new environment? How and where will we work in the first place? Will we...

Business Unusual: Time for Empathy, Flexibility, And Customer-First Experiences To Shine

Unprecedented? Strange? Unusual? Let’s be honest, there aren’t really the words to describe the bewildering and ever-changing face of 2020 for customer focused businesses. The customer that we all want to help and serve is changing as fast as the news...

The Importance of Empathy For Businesses and Leaders

In recent years, ‘empathy’ has become an increasingly relevant mantra for companies and business leaders. The emergence of COVID-19 earlier this year has served as an accelerant to the realisation of how important empathy is in both business and society,...

Customer 1st Aid: The Importance of Empathy in Driving Sustainable Growth

No one needs to be told that the world is in crisis right now – at times like this, it is not necessary for the obvious to be stated. Our health, our economies, our planet – in fact, the whole...

Empathy and the Fourth Industrial Revolution

The First Industrial Revolution was all about steam trains and manufacturing, complemented by a second revolution of mass production, steel, and electric. This was followed up with the self-explanatory digital revolution. And although we don’t have our hoverboards parked up...