Tag: Employee Engagement

Smarter Communication: The key to Employee Engagement in the Modern Workplace

The workplace as we know it is transforming, as digital innovation creates new ways of working and many employees operate across more devices, time zones, and locations than ever before. The uptake of flexible, off-site, and remote working trends has...

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Five Ways to Test Your Customer Recovery Loop

Customer service is a vital part of obtaining and retaining business. In fact, 73 percent of buyers indicate that Customer Experience is an important factor in their purchasing decisions. To ensure they are servicing their customers in the best way...

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Accelerated Learning Scheme for Medical Writers Earns Ashfield Gold at UKEXAs

The recent 2019 UK Employee Experience Awards in London saw one of the country’s most innovative training schemes for medical writers celebrated in a Gold category victory. Ashfield Healthcare Communications took home the top award in the Employee Engagement – Learning...

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Micro-Learning: The key to Employee Engagement?

We all understand the importance of employees having a growth mindset and engaging in lifelong learning. These are essential habits to foster at a cultural level to maximise Customer Experience. What’s interesting is that attitudes among employees, particularly for voluntary...

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Workplace as an Experience: Creating an Emotional Connection for Employees

The emergence of new roles such as Chief Employee Experience Officer and Director of Digital Workplace is the clearest indication yet to C-level leaders that a distinctive and noteworthy Employee Experience is a critical factor of business success. According to Forrester...

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Bust Ghosting in the Workplace

Usually referring to romantic relationships or friendships, when one partner starts to ignore the other without any explanation, the practice of ‘ghosting’ has now hit the workplace. It refers to situations when employees walk out of their jobs without so much...

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It’s What’s on the Inside That Counts: From EX to CX

Richard Branson is famously quoted as saying: “I have always believed that the way you treat your employees is the way they will treat your customers, and that people flourish when they are praised.” Although Mr Branson’s well-used pearls of...

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