Tag: EX

The Startling Lack of Human Centricity in the Candidate Experience

The initial interactions candidates have when dealing directly with organisations represent the very first opportunity to demonstrate who you are, your people values and to build a relationship that may live long in the memory, irrespective of the application outcome. All...

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Work Best Friend Makes the Job Easier, Research Says

According to research collected by Instant Offices, having friends in the workplace can positively affect mood and workflow. Sixty-six percent of British workers say having a friend increases job satisfaction, while over half of UK employees think that having a ‘work...

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Proceed With Caution: Essential Advice for Non-Essential Business

This week many retail businesses are starting to reopen. Shops that were considered non-essential during the initial phases of lockdown are preparing to throw their doors open again in a new era for customer experience. It’s been 89 days since lockdown...

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Experience Isn’t Enough – You’ll Need a Map Where You’re Going!

Author: Rebecca Brown There are lots of different styles when it comes to leadership. Lots of approaches, lots of management books and leadership guides. Volume upon volume of materials that you can digest online, on your kindle or even these days, in...

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Ask the Mountains: Improving Your CX with These Unexpected Hiking Tips

I love the mountains. I love the feeling of freedom and to be on top of the world. The way you connect with nature, friends, family and yourself is unique. Interestingly enough, as a CX champion, I feel in a similar...

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Virgin Mobile UAE Customer Care Team Goes Remote

Virgin Mobile UAE, double gold winner at the 2019 Gulf Customer Experience Awards, announces work-from-home scheme for its entire customer care staff. The company now makes it possible for their customer staff to offer 24/7 support from their home in Dubai...

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Bust Ghosting in the Workplace

Usually referring to romantic relationships or friendships, when one partner starts to ignore the other without any explanation, the practice of ‘ghosting’ has now hit the workplace. It refers to situations when employees walk out of their jobs without so much...

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