Tag: Customer feedback

NEC Birmingham Inviting Toilet Feedback Through App

One of the UK’s most popular conference venues is inviting visitor feedback on toilet cleanliness through an increasingly popular review app. The NEC in Birmingham is now using integrated management tool and review app Cleen, which enables customers and visitors to log reviews...

Bosses and Employees at Odds Over Feedback Action, Survey Shows

One hundred percent of the UK’s retail bosses claim to act on employee feedback, but only 67 percent of employees agree, new research has revealed. HR solutions provider People First, surveyed 250 bosses and 250 employees across the UK, and along with the...

CX Grand Designs: Time for a Refresh?

It’s not long before the winners of the 2019 UK Customer Experience Awards will be unveiled. As one of the judges, Phil Durand (pictured), Director of Customer Experience Management at Confirmit knows that success comes in many forms and that the...

Star Power: Rise of the Review Culture

Are online ratings and reviews important to your business? They should be, as the influence of online product reviews on consumers continues to grow. Recently, Brightpearl conducted a survey of consumers, which reveals just how much we now rely on...

How the UK can Take Customer Experience to the Next Level

Customer Experience is a global movement – across the world, an increasing number of companies are understanding the business case for focusing on the customer, and are seeking the right tools to achieve this goal. Some countries have, however, reached...

Want to Kick the Competition? Walk in Your Customer’s Shoes

Competition is intensifying in almost every industry worldwide and in the race for success, enterprises face a growing risk of losing site of the fundamental elements for business success – a strong product that can serve the needs of every...

Direct Communication and Employee Experience

This article by Nicolle Paradise was written in conjunction with Dr Kristin Walle, Division Vice President of Global Money Movement & Compliance/Shared Services Compliance Solutions at ADP.   Too sensitive? Just suck it up, buttercup. Too abrasive? Bull in a china shop. And somewhere...

Financial Services Failing to ‘Treat Customers Fairly’, Report Finds

Over half (52 percent) of financial services customers feel firms treat consumers unfairly, according to new research. A new report by Voice of the Customer (VoC) pioneers Maru/edr is based on a study into customer treatment in the financial services industry, which interviewed...

Getting Less From Your Research? Time for a Feedback Health Check

There’s no doubt about it – we’re seeing an epidemic of survey fatigue, and consumers and businesses are both suffering.     A third of people will walk away from a brand they love after one bad experience – and that...