Tag: GDPR

H&M Germany Fined £31.9M for GDPR Violation

The world’s second-biggest fashion retailer was today handed a monumental fine for violating the European Union’s General Data Protection Regulation (GDPR).  A German subsidiary of Hennes & Mauritz AB (H&M) was fined €35,258,707.95 (£31,910,364.75) by regulatory body the Hamburg Data Protection...

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Blockchain: An Integral Part of the New Digital Economy

When Bitcoin was created it was done to be a seamless payment method – backed up by the blockchain – for cheaper, faster, and safer worldwide peer-to-peer transactions. Even Satoshi Nakamoto probably did not foresee blockchain technology spanning into different...

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Compliance and Customer Experience: Not a Zero Sum Game

Businesses in regulated markets don’t have to choose between satisfying their customers and regulators, because compliance and CX isn’t a zero sum game. Yet with the right tools and focus, they can do both. Customer expectations are perhaps higher than ever. Conditioned...

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Building Tech to Enhance – not Hinder – Customer Experience

Businesses in the UK today are very focused on bringing digital tools and tech into the heart of their processes. You are a brave Marketing or Operations Director if you say that digital transformation is not at the heart of...

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Contact Centre GDPR Compliance: 3 Simple Steps

Contact centres are challenging places. There is certainly plenty to think about with the rising cost of salaries, managing schedules to meet customer demand, looking after staff wellbeing, PCI DDSS compliance, and now the added requirements of GDPR (General Data...

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Firm’s Struggling With Post-GDPR Data Access Requests

UK businesses have struggled to handle an upswing in personal data access requests since General Data Protection Regulation (GDPR) came into force, it has been revealed. Research by business process outsourcer Parseq was conducted following the first anniversary of GDPR, and shows...

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The Case for Customer Centricity in GDPR Compliance

In the scramble to achieve last-minute compliance before the General Data Protection Regulation (GDPR) deadline last year, many companies engaged in some ‘privacy theatre’ – adopting basic consent models, and meeting the requirements just enough to comply with the new...

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Making Data Work for Customers

The digital landscape is continuously evolving and with that the volume of data created and shared grows exponentially month on month. High profile data breaches and the implementation and enforcement of GDPR have really brought home to customers that their...

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Encouraging Your Customers to Disclose Vulnerability

Every customer deserves to be treated fairly and with respect. It sounds simple enough, yet many company policies, procedures, and attitudes create unnecessary barriers – especially when it comes to vulnerable customers. From plastic surgeons to bankers, there is a growing...

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Walking the Line Between CX, Convenience, and Compliance

Mastering the balance between exceptional Customer Experience and data protection legislation isn’t easy, and many businesses are unintentionally teetering on the edge. Ironically, in a bid to meet customer needs with hassle-free digital services, some companies have missed the regulation...

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The Harsh new Rules of Customer Service

Happy customers are returning customers; they are the ones that will leave positive reviews on social media websites and lift a company’s reputation. There is no doubt about it, King Customer is ruling the roost and needs to be courted....

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