Tag: Gulf Customer Experience Awards

NBF: Building Competitiveness Through Employee Engagement

The Overall Winner at this year’s Gulf Customer Experience Awards has spoken of its goals regarding hiring the very best talent in the region – and keeping them engaged as valued employees. The National Bank of Fujairah secured Gold category wins...

Gulf Customer Experience Awards: Innovation and Expertise

For the past four years, the Gulf Customer Experience Awards have sought to reward the companies in the region that deliver outstanding customer experiences. This year, I had the opportunity to be on the judging panel for the awards, and...

Customer Complaints: Not all the Same

When it comes to resolving a customer’s complaint and addressing their concerns, customer service experts have various ideas about the right and wrong actions to take. However, there is no right and wrong – instead the response should be based on...

Is First Contact Resolution Relevant in Today’s Contact Centre?

I recently chaired a panel of judges at the Gulf Customer Experience Awards for a number of contact centre entries. One of the judges on our panel asked several of the entrants: “So how do you measure your First Contact Resolution...

Gulf Customer Experience Awards: Winners Crowned in Dubai

The winners of the Gulf Customer Experience Awards have been celebrating their wins in Dubai following a day that saw the culmination of months of work by dedicated finalists. The ceremony, sponsored by Oracle, took place in the Conrad Dubai hotel...