Tag: high street

Road to Recovery – Click & Mortar vs Brick & Mortar

As lockdown has been incrementally lifted and the good weather has rolled in, there’s been a return to some semblance of normality. Pubs are welcoming patrons, shoppers are back in stores and many businesses are returning to normal operations. During...

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Rebooting the High Street

The ‘high street’ we used to know simply doesn’t exist anymore. While independent retailers are struggling, household names are also feeling the pressure, shuttering at an unsettling rate. In fact, according to the British Retail Consortium, the number of empty...

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Four Vital Questions on Your Local Digital Strategy

You’ve invested in market research into your customer base and you’ve developed a catchy strapline to lure them in-store with a brand promise. You’ve commissioned some beautiful photography for the national campaign and secured high-value ad placements to engage your...

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Reimagining the Shopping Centre Experience at Touchwood

A recent PWC report highlighted that 2018 saw the largest ‘net loss of retail stores’ on the high street. We are consistently hearing about a retail ‘crisis’, and how difficult trading conditions suggest the high street is in demise. Our...

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eBay ‘Retail Revival’ Experiment Underway in Wolverhampton

Wolverhampton is the seemingly unlikely “testbed” for a new physical store from eBay, which aims to reinvent the high street. The new concept store recently opened its doors to customers as part of a scheme that seeks to merge online and...

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The Digital Future of Brick & Mortar in the Middle East

Retail sales in the Middle East are booming. Customers are getting smarter about their shopping choices and their expectations of the retail experience are accelerating quickly. Non-store retailing, which includes online shopping, direct selling, mobile internet, social media, and home...

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Re-Discovering the ‘Forgotten Tribe’ of Customer Service Experts

Retail is buoyant, exciting, and transformative, so what better sector to be in right now? This was the counterintuitive conclusion of a recent white paper produced by Retail Week in partnership with Manhattan Associates. Based on in-depth interviews with 25...

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Why Digital Connectivity is key to Improving High Street CX this Spring

Spring has certainly sprung in the UK and many high street retailers will be looking ahead to how they might refresh and renew their offering to entice customers. The pressure remains high for bricks-and-mortar retailers as well as online brands following...

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The ‘Amazon Effect’ & On-Demand Delivery: The new Battleground for Retailers

Changing shopping habits and ever-increasing consumer expectations have led to decreasing profits, a sharp decline in footfall, and numerous high-street store closures. Meanwhile the internet retail giants, such as Amazon, have gone from strength-to-strength, increasing their market share and customer...

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