Paul AinsworthPaul AinsworthJune 4, 2019
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The International Customer Experience Awards is returning to Amsterdam this year, and potential entrants have just a few days left to take advantage of a special Early Bird Discount offer. A total of 19 categories are open for submissions, with one Overall Winner title reserved for the entrant scoring the highest result from judges overseeing presentations on the day. The event – hosted by Awards International UAE & Netherlands – takes place on November 21, with the deadline for entries on August 7. However, an Early Bird Discount offer is available until June 12, allowing entrants to save €100 on their entry fee. Click here for further details of this amazing offer. Awards International MD Mark Hamill said: “This unique daytime event, enables businesses from across the globe to compete for the ultimate accolade in the world of Customer Experience. Participating in the Awards is not just about competing and celebrating best practice – these Awards offer a unique opportunity to network with other key players from across the world and to hear what others are doing to solve problems within their country or particular sector.”

Paul AinsworthPaul AinsworthMay 31, 2019
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The team behind the Holly Private Hospital has been praised for its success at the 2019 UK Employee Experience Awards.

An incredible three Gold category awards were taken home by Holly staff at the ceremony in London’s Park Plaza Riverbank venue this month, which is one Gold award short of the haul they collected at the 2018 awards 12 months before.

However, they more than compensated when at the end of the event they were crowned Overall Winner.

This year saw the Holly team take the Gold titles for Employee Engagement – Reward & RecognitionEmployee-Centric Company – Employees at the Heart of the Company, and Innovative Employee Engagement.

The Holly Private Hospital team collect their award for Innovative Employee Engagement.

 

The success follows huge victories at the 2018 UK Customer Experience Awards, and the inaugural International Customer Experience Awards in Amsterdam last year, where it was named Overall Winner thanks to two Gold category wins there.

With 2019 looking to be an even more succesful year for Holly Private Hospital, Director David Henderson said: “We are absolutely thrilled to once again be recognised in the UK Employee Experience Awards. Over the past few years we’ve really been focussing on how we can create exceptional employee experiences for our staff so they in turn can deliver exceptional healthcare experiences for our patients, and this work has been recognised today. A huge well done and thank you to all our Holly team who work hard every day to deliver exceptional healthcare to our patients.”


Paul AinsworthPaul AinsworthMay 29, 2019
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Multi-award-winning water supplier Business Stream has appointed a new Director of Business Transformation to help the company deliver its ambitious growth strategy.

The Edinburgh-based firm has enjoyed recent awards success, including at the 2019 UK Complaint Handling Awards, where it won Gold in the Innovation in Complaint Handling category, along with two runner-up gongs; the 2018 UK Business Awards, where it secured two Gold category titles; and at the inaugural International Customer Experience Awards in Amsterdam last autumn, when it was victorious in the Best Digital Transformation Strategy shortlist.

The Business Stream team pictured at the 2018 International Customer Experience Awards in Amsterdam, with CX consultant Ian Golding (left), and Awards International CEO Neil Skehel (right).

Now Margaret McLay is on board as Director of Business Transformation, and with a proven track record in change and IT, will be responsible for leading the effective delivery and coordination of the company’s transformation programme. She will report directly to Business Stream’s Chief Executive, Jo Dow.

Speaking of her new appointment, Margaret said: “I am really excited to be joining Business Stream at a time of significant growth.  In my new role as Director of Business Transformation I am looking forward to working in partnership with the executive team to enable the business to maintain excellent customer service levels and to achieve its strategic goals.”

New Business Stream Director of Business Transformation, Margaret McLay.

 Jo Dow, added: “I am delighted that Margaret will be joining the company. It’s an exciting time for the business as we look to expand our market share and deliver a market leading level of service to our customers in Scotland and England. This latest appointment will strengthen our leadership team and help us drive forward our ambitious plans for the future.”

Earlier this year Business Stream bought the customer base of its competitors Yorkshire Water Business Services (YWBS) and Three-Sixty, both part of the Kelda Group, doubling its market share and cementing its position as one of the top three retailers in the UK water market.

Business Stream expanded its operation in April 2017 by acquiring the non-household customer base of Southern Water when it began competing in the new £2.5bn English water market. The new market has enabled 1.2 million businesses and public bodies in England to choose their water supplier for the first time.

Scotland’s non-domestic market, which covers all premises across private and public sector organisations, opened to competition in April 2008. Since then, Business Stream customers have saved more than £242 million on their water bills and conserved over 43 billion litres of water.


CXM Editorial TeamCXM Editorial TeamApril 10, 2019
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1min563

The International Customer Experience Awards is returning to Amsterdam in 2019 following an inaugural event that brought together some of the biggest names in global CX, and the very best customer-centric organisations from around the world.

Entries for the event are now open, with a special Early Bird offer available for those who register before June 12th. Finalists for the event, which is hosted by Awards International UAE & Netherlands, will be announced in August, with the gala ceremony taking place on November 21st.




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