Tag: International Customer Experience Awards

Northern Gas Networks Aims for Autumn of Awards Achievement

The North of England’s gas distributor, Northern Gas Networks (NGN), is having an outstanding year, and is aiming for an autumn of awards success as it competes for CX recognition nationally and globally. NGN has been shortlisted for six categories in...

Ian Golding’s ‘Customer What?’ Published in Arabic

The debut book from international CX consultant and CX Masterclass host Ian Golding has been released in Arabic – its very first translation. Customer What? The honest and practical guide to customer experience was first released in 2018 and instantly became one...

International Customer Experience Awards: 2019 Finalists Revealed

The Finalists have been revealed for the International Customer Experience Awards, which is taking place this November in Amsterdam. This is the second year of the event, which is a world-class showcase of the very best CX strategies implemented by some of...

Going Dutch: Genesys Prepares for G-Summit Europe in Amsterdam

Global Customer Experience and contact centre solutions leader Genesys is preparing to host one of Europe’s most exciting CX gatherings in Amsterdam next month. The G-Summit Europe event will bring together customers, partners, and technology solution providers to share insights and explore ways...

Convenience and Friction in Customer Experience

There’s a wonderful German word, ‘Ärger’, that comprehensively stands for every kind of trouble and strife you can imagine. Lost keys? Ärger. Missed flight? Ärger. Decades of warfare with the neighbours? Ärger. Say it: “AYR-gurrr”. No English word is quite...

In the Race for Great CX, a Name Means More Than you Might Imagine

Jaap Wilms is an international CX consultant and the founder of Wilms & Co. Here, ahead of his role as a judge at the 2019 International Customer Experience Awards in Amsterdam, he offers insight into why a name can make,...

2019 International Customer Experience Awards: Entry Discount Ends Soon!

The International Customer Experience Awards is returning to Amsterdam this year, and potential entrants have just a few days left to take advantage of a special Early Bird Discount offer. A total of 19 categories are open for submissions, with...

International Customer Experience Awards: August Entry Deadline Approaching

The International Customer Experience Awards is returning to Amsterdam for its second year, and potential entrants have until August 7 to apply. A total of 19 categories are open for submissions, with one Overall Winner title reserved for the entrant scoring...

Another Huge Year for the Holly Private Hospital

The team behind the Holly Private Hospital has been praised for its success at the 2019 UK Employee Experience Awards. An incredible three Gold category awards were taken home by Holly staff at the ceremony in London’s Park Plaza Riverbank venue this...

Margaret Joins Award-Winning Business Stream Dream Team

Multi-award-winning water supplier Business Stream has appointed a new Director of Business Transformation to help the company deliver its ambitious growth strategy. The Edinburgh-based firm has enjoyed recent awards success, including at the 2019 UK Complaint Handling Awards, where it won Gold...