Tag: Leadership

an image of Miranda from Elev 8

Vulnerable leadership is key: building a bridge from intent to action

Last week, I talked to Miranda Cain, the managing director at Elev-8, a consultancy dedicated to changing behaviours to elevate business performance. The team behind Elev-8 won over 27 awards, including the UK Business Awards™️ in 2021. With over 25 years...

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A cover image for the interview with Clare M.

Women in CX: what does it take to build an empowering startup community?

Clare, you have launched the world’s first global online membership community for Women in CX (WiCX community) on International Women’s Day, March 8th, 2021. Soon after, your LinkedIn page reached over 4.5k followers and in one year, your community membership...

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vector drawing of people interacting with each other in front of an increasing graph

Future proof your business with purpose-driven strategy

One of the many functions of boards is to review strategy proposals. However, many board members are not sure how to evaluate what is presented to them, and those who are writing strategies are not confident in how they should...

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an image showing colourful brain looking at the future of work

The future of work: An interview with Jacob Morgan

Over the past year or so, the concepts of leadership awareness, emotional intelligence, and employee mental health became a central topic for EX and HR professionals worldwide. We saw first-hand how COVID-19 and other social events around diversity and inclusion...

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Leading with empathy

Leading with empathy: An interview with Ross Wainwright, CEO of Alida

In May this year, Alida, a creator of the world’s first CXM & Insights Platform, has been awarded the Great Place to Work® certification. This was a wonderful invitation for our team to meet up with Alida’s CEO Ross Wainwright...

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21st Century Leadership in Business

The author of this article, David Bovis, is a judge at the 2019 UK Business Awards.         “We cannot reasonably expect that any one should readily and obsequiously quit his own opinion, and embrace ours with a blind resignation to an authority...

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Direct Communication and Employee Experience

This article by Nicolle Paradise was written in conjunction with Dr Kristin Walle, Division Vice President of Global Money Movement & Compliance/Shared Services Compliance Solutions at ADP.   Too sensitive? Just suck it up, buttercup. Too abrasive? Bull in a china shop. And somewhere...

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