Tag: Masterclass

Customer Experience Consultant: The 2022 Career Guide

Do you wish to become a Customer Experience Consultant but don’t know where to start? Analytical thinking and innovation are expected to be the top skills in 2025, which means Customer Experience Consultants will have loads of job opportunities. If...

Boost Business Performance Through Employee Experience With Free E-Book

A new e-book on successfully implementing tried-and-tested Employee Experience initiatives is available for free from the World Employee Experience Institute (WEEI). Ben Whitter is the founder of the WEEI and the world’s foremost expert on Employee Experience. Successfully leading the Employee Experience...

CX Masterclass With Ian Golding: Early Bird Offer Ends Soon

The Customer Experience Professional Masterclass is taking place next month, and the deadline to take advantage of a special Early Bird discount offer is fast approaching. The two-day Masterclass is led by Ian Golding, founder of the Customer Experience Consultancy, and author of Customer What?...

Mövenpick Ibn Battuta Gate Appoints new General Manager

Mövenpick’s Ibn Battuta Gate Dubai has appointed a new General Manager to oversee the five-star hotel. Ian Rydin, originally from Sweden, has three decades of expertise in the hospitality industry where he recently served as the General Manager and District Director...

Quiz: How Well do YOU Know Your Contact Centre?

Daniel Ord is the Founder of OmniTouch International, and one of the global Contact Centre industry’s most influential figures.  With over 30 years of experience under his belt, Daniel is bringing his expertise to a wider audience with a new Masterclass...