CXM Editorial TeamCXM Editorial TeamJune 24, 2019
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Global CX and call centre tech leader Genesys has been revealed as the Gold Sponsor for the 2019 UK Customer Experience Awards.

Taking place in London’s Wembley Stadium on October 10, the awards celebrate the country’s best CX strategies, transformations, and innovations, and there are now just days left before the entry deadline.

The new partnership with Genesys – creators of the world’s most trusted Customer Experience platforms – will elevate this year’s ceremony to new heights as it marks its tenth anniversary.

More than 11,000 companies in over 100 countries trust Genesys to help them connect effortlessly with consumers across any channel, be it voice, text, web chat, or social. The company offers both cloud and on-premises solutions that enable businesses to deliver the hyper-personalised experiences today’s always-on consumers demand, while producing targeted business outcomes such as increased revenue, lead conversion, and customer satisfaction.

“Sponsoring the UK Customer Experience Awards is a natural fit for us,” said Senior Director at Genesys, Brendan Dykes, who will be among the judges scrutinising entries at this year’s event.

“We are laser-focused on helping brands create lasting relationships with their customers. This is a tremendous opportunity to shine a light on the businesses that are setting new standards for delivering exceptional customer experiences in innovative ways. We are thrilled to serve as a Gold sponsor and help celebrate their successes.”

Meanwhile, Neil Skehel, CEO of event hosts Awards International, said: “Genesys is a prestigious global organisation and commands great respect in the industry. Having them involved further goes to show that anyone who’s anyone in Customer Experience will be at our awards.”

Click here to learn more about the 2019 UK Customer Experience Awards.


Paul AinsworthPaul AinsworthMay 10, 2019
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The deadline to take advantage of the special Early Bird discount offer to enter the 2019 UK Business Awards is fast approaching.

Potential entrants in this year’s event have until May 17 to save £100 off the standard entry price, ahead of what is shaping up to be the biggest year yet for the awards known across the UK business landscape as ‘The Dons’, in honour of Don Hales, chairman of event hosts Awards International.

The overall entry deadline is July 5, with finalists set to be announced on July 12. Those shortlisted will then attend the Finals on November 8 at London’s Park Plaza Riverbank, where they will give presentations before an expert judging panel with the aim of securing a win at the day’s gala ceremony.

This year’s UK Business Awards full judging line-up is still taking shape, and among those scrutinising entries will be Resolve owner/Manager Mark Ashton; Managing Director of onefourzero, Fleur Hicks; and consultant, coach and author Janine Woodcock.

Finalists will compete across 17 categories, including Entrepreneur of the Year, Best SME, Innovation of the Year, and Best New Business. The finalist with the highest judges’ score will also be crowned Overall Winner.

Speaking ahead of the Early Bird deadline, Awards International CEO Neil Skehel said: “We are all about celebrating and rewarding business excellence, and the UK Business Awards have become one of the country’s premier platforms to do just that.

“This will be the fourth year of The Dons, and will be the most significant to date, with a wide range of categories across B2B and B2C disciplines. As ever, the event itself will be a fantastic opportunity to network with business peers and share best practise, as well as celebrate our category champions, and I cannot wait to welcome our finalists and guests to London.”

For further details on entering the 2019 UK Business Awards, click here.

 


Paul AinsworthPaul AinsworthMarch 1, 2019
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The finalists for the 2019 UK Employee Experience Awards have been revealed, with businesses across Britain competing in 19 categories covering every aspect of employee engagement and its impact on overall Customer Experience. 

The daytime event will be hosted by Awards International at London’s Park Plaza Riverbank hotel on May 15, with support from awards partners FDM, August the Awards ConsultancyCranfield School of Management, and The World Employee Experience Institute, headed by one of the world’s top EX consultants, Ben Whitter, AKA ‘Mr Employee Experience’. The event’s charity sponsor is once again Barnardo’s.

Shortlisted among this year’s crop of finalists are organisations including Octopus Energy, Badoo, and the Holly Private Hospital, to name but a few. All entrants will present to judges on the morning of the event before scoring occurs and category winners announced during a gala lunch.

Along with the category winners, an Overall Winner will be named.

Meanwhile, the judging line-up continues to grow ahead of the finals, and among the names on the panel this year are August CEO Donna O’Toole; author and co-founder of Fit 2 Communicate, Karen Dempster; and Director of Rialto consultancy, Richard Chiumento.

Awards International CEO Neil Skehel said: “Once again we see a stellar line-up of finalists competing to be the best in each category, and we are incredibly excited to be able to host such a gathering in the heart of London.

“Each year the relevance of the awards grows as Employee Experience rises to become a critical factor for businesses keen to hire the very best staff. The employment landscape is evolving, and these awards reflect this and reward those organisations that truly understand what good Employee Experience can bring to their business, and what it means for their customers.

“On behalf of Awards International I would like to offer a huge congratulations to all of the shortlisted finalists, and wish them good luck ahead of meeting them in London in May.”

Click here to view the full list of category finalists.

 


Paul AinsworthPaul AinsworthFebruary 14, 2019
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Entries are now open for the 2019 UK Customer Experience Awards, which this year is marking ten years of celebrating the very best CX in Britain.

The gala event will take place on October 10 at London’s Wembley Stadium, where finalists representing some of the best-known brands in the country will gather to make presentations before an expert panel of judges, hoping to secure one of 24 category titles that reflect every aspect of customer centricity.

New categories for 2019 include Employee Experience, Employees at the Heart of Everything, Hospitality & Leisure, Retail, and Professional Services, and the awards will be presented during an evening black tie dinner ceremony.

Applications are now being taken from potential judges to join the line-up, and you can click here to find out more about becoming a UKCXA judge.

The finals, which are chaired once again by international CX consultant and author Ian Golding, is also one of the UK’s best CX networking opportunities, with hundreds gathering at the iconic venue to support colleagues and celebrate what makes the UK a beacon of customer-centricity in a rapidly changing business landscape.

The UK Customer Experience Awards is accredited with the prestigious Gold Awards Trust Mark from the Independent Awards Standards Council, and as always is proud to be partnered with Cranfield School of Management, Barnardo’s, and the Customer Experience Professionals Association.

Awards International CEO Neil Skehel said: “The UK Customer Experience Awards has grown exponentially to become the biggest CX event of its kind in the world, and we are incredibly proud to be marking its tenth anniversary. Customer Experience is now a brand’s most defining characteristic, and it is impossible to overestimate its importance to the economy. These awards play such an important role in not only celebrating achievements, but also setting the standard for organisations to follow if they are to be successful in this new era where the customer really is at the heart of everything.”

Click here to register interest for the 2019 UK Customer Experience Awards. An Early Bird ticket offer is also available.

 

 




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