Paul AinsworthPaul AinsworthAugust 29, 2019


UK and International Customer Experience Awards finalist Northern Gas Networks has been recognised for its innovative work to improve the impact of traffic management on customers when improvements to its network are taking place.

The North of England’s gas distributor has already been shortlisted in six categories for the 2019 UK Customer Experience Awards, and three categories in the 2019 International Customer Experience Awards, and now the firm has been nominated for a national award by the UK Society for Trenchless Technology (UKSTT) – a charity which promotes new technologies and practices which don’t involve digging.

Considerate: NGN aims for as little disruption as possible when carrying out upgrades or repairs

Traffic management, such as temporary traffic lights or lane closures, can be necessary when work such as the replacement of gas pipes is taking place. In traffic sensitive areas, a Traffic Management Plan (TMP) is always required before work can start; agreed with the local authority and other stakeholders. However, these plans can be complicated and slow to produce.

Now, the Innovation Team at Northern Gas Networks (NGN) is developing new ways to plan traffic management so that it will have less of an impact on people’s lives.  New software developed by NGN and project partner 1 Spatial now makes it possible to generate automated traffic plans far more quickly, with clear benefits for road users, local businesses, and other customers.

It’s this responsive approach which has seen the project shortlisted in the UKSTT awards’ category for the Application of Digital Technology, and winners will be revealed next month.

NGN’s Head of Innovation, Richard Hynes-Cooper, said: “This shortlisting recognises the ability for our designers, planners and engineers to generate traffic management plans, at the click of a button. This is a potential game-changer for the industry.

“It will save money on every traffic management scheme that we create, as well as ensuring that our key local stakeholders, such as councils, have quick and easy access to our plans.

“However, what is most exciting about this innovation for me is the ability to make our schemes even more customer-focused. Bu building in key information such as local traffic flows, we can design schemes which are less disruptive, and more sensitive to local issues.”

Paul AinsworthPaul AinsworthAugust 20, 2019


The North of England’s gas distributor, Northern Gas Networks (NGN), is having an outstanding year, and is aiming for an autumn of awards success as it competes for CX recognition nationally and globally.

NGN has been shortlisted for six categories in the 2019 UK Customer Experience Awards, and employees recently learned they will also compete in three categories at the 2019 International Customer Experience Awards.

The UK Customer Experience Awards take place at London’s Wembley Stadium this October, and NGN will present before judges overseeing the following categories: Team of the Year – Customer Centricity, Use of Insight & Feedback – Customer Satisfaction, Customers at the Heart of Everything – Initiative, B2B Customer Experience, Product or Service Development, and Employees at the Heart of Everything.

The following month, on November 21, the NGN team will be in Amsterdam for the second International Customer Experience Awards final, with the goal of winning gold in the Best Customer Experience Strategy – CX and Beyond, Business Change or Transformation and Customer-Centric Culture – Transformation categories.

NGN is hoping that 2019 rivals 2014 for awards success, as it was the year it secured an incredible six gold titles at the UK Customer Experience Awards.

Eileen Brown, Customer Experience Director at Northern Gas Networks, said: “We are immensely proud to be shortlisted for both the International and UK Customer Experience Awards. Our customers are always front and centre in everything that we do and to receive this recognition is testament to the quality of service delivered by our dedicated teams. We deliver gas to over 2.7 million homes and businesses across the North of England, and we are absolutely thrilled to be acknowledged for our service both nationally and globally.”

Global gathering: The International Customer Experience Awards is taking place in Amsterdam on November 21

Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



UK Trademark UK00002648900

EUIPO Trademark 018131832

Contact Information

For article submissions:
Paul Ainsworth

For general inquiries, advertising and partnership information:
Tel: 0207 1932 428

For Masterclass enquiries:
Tel: +44 20 86385584

Customer Experience Magazine Limited
Company number: 12450532
International House, 24 Holborn Viaduct,
United Kingdom, London, England, EC1A 2BN


Find a job in customer support with Jobsora


vape: riptide vape knoxville vape vape cloud contest how to prevent vape from leaking juju joints voopoo mod review electronic vapor hookah vandy vape perseus november 2017 best ecig tank top rta tanks free vape juice free shipping mojo voopoo skins vape juice tester atomizer build how much flavoring to add to vape juice snoop dogg vape pen strongest flavor vape juice mercurial vapor iv vaping versus smoking cedar vape is vaping cancerous girl vape pens nicotine salt e liquid smokin vapor suorin air not firing mi one mod change coil on smok tugboat mod tank rda that doesn t leak how to use vicks vapor rub for stuffy nose aspire k1 starter kit amazon voopoo drag vs smoant charon ts drip tip that fits uwell crown ijoy shogun vs voopoo drag 2 heavens gifts voopoo fireluke mesh is it mde by voopoo voopoo maat tank store vladdin re replacement pods

weight loss: cryotherapy weight loss weight loss adverts how to loss weight when pregnant dnp weight loss pills kate middleton weight loss diet newest weight loss drugs weight loss reasons nrf technology weight loss reviews weight loss green smoothie recipes chaga tea weight loss weight loss at 40 uncle kracker weight loss diy weight loss pills child weight loss pills 1 month weight loss transformation nutrimost weight loss rapid weight loss hammond la best herb for weight loss best rated weight loss shakes cheese and weight loss jogging weight loss plan white willow bark weight loss physicians weight loss raleigh curcumin and weight loss types of weight loss pills forskolin fit weight loss pills free sample weight loss and menopause 2 diet pills treadmill programs for weight loss best diet pills cheap best fat loss diet vicky pattison diet pills weight loss drs near me protein diet for weight loss chart weight loss clarksville tn keto 6x pills b12 injections vs pills weight loss

cbd oil: what is cbd tincture hemp cbd oil on plane free cbd oil free shipping cbd oil for tendonitis hemp cbd oil for sale cbd oil 20 benfites cbd vapor liquid inflammation definition cbd oil grand rapids how much cbd oil for weight loss cbd and citalopram water soluble cbd oil reviews wisconsin cbd laws michaels blood pressure factors side effects gossamer cbd seizure translate how many mg of cbd a day aurora cbd oil cbd while driving zilis cbd review cbd processing companies pain away plus canna cigar anti pregnancy pill cvs cannabinoid vs cannabidiol vitamin infused coffee pods clinical trials near me cbd oil for crps cannabinoids for seizures dizzy after smoking weed california board of accountancy phone number cbd oil china diamonds drugs how often can i take cbd what cbd oil really works cats and cbd how many drops of cbd oil for sleep amazon blood pressure machine

male enhancement: enhance sex drive best testosterone enhancer libido men 100mg sildenafil low t meds the truth division snopes what does a viagra pill look like how long does it take viagra to kick in cialis drug class kangaroo male enhancement pills reviews penis in hand fantasy drug names need big dick pictures of guys with big dicks big penis man large penis men your penis is too small herbs for premature ejaculation do jelqing work cialis under tongue how to make my penis look bigger lack of desire to do anything safest testosterone booster erect on demand pdf free best natural test booster active ingredient viagra vimax male enhancement pills mature penis herbs for blood flow acetyl l carnitine vitamin shoppe erectile dysfunction and diabetes male problems penis pumping cylinders height pills the smallest penis in the world male enhancement pills gnc woman sex how to make your penies bigger