Paul AinsworthPaul AinsworthJuly 24, 2019
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3min658

Over a third of people living in Northern Ireland are stuck in a ‘boring or unrewarding’ job, according to a new study.

A poll of 2,000 employed adults found 29 percent say their job is ‘utterly dull’, while a quarter of employees even go as far as to describe their work as ‘soul destroying’.

One-in-five feel there is nothing left for them to learn or accomplish in their role, while 37 percent think they would have a more fulfilling job, if only they had better academic qualifications.

Over half of those living in NI said they had no plans for progression in their current role.

Samantha Rutter, CEO at distance learning provider Open Study College, which commissioned the research, said: “We spend a huge amount of time at work so it’s important to be doing something you enjoy and get some satisfaction from. For some, picking up a steady paycheque is enough to keep them coming back year after year.

“But after a while, even a regular income seems to struggle to keep people engaged and excited about work. After all, you do hear about people with the most amazing and high-profile jobs getting disillusioned with their day-to-day lives.

“Sometimes simply learning a new part of the role or doing some extra training can really help boost what you get back from your job, making it feel like less of a chore.”

The study also found a third of disillusioned workers in Northern Ireland admitted to simply clocking in for the daily grind but have nothing to excite them at work.

Twenty-six percent believe not caring if you are late means you’re mentally checked-out from work, and the same number also think struggling to get out of bed in the morning is a sign you’re not getting much out of your job.

Another one-in-five believe that when you stop making an effort with your appearance, your career is in the doldrums.

Twenty-one percent also believe just staying in the job for the money is a key sign you’re in an unrewarding job. However, a third also believed they could earn more if they had additional qualifications.

Samantha added: “Our results found many people in Northern Ireland believe getting a new qualification can lead to a more fulfilling career. This is true, but there are also lots of other things you can try if you feel like you’re stagnating at your current role.

“Employers like it when workers are actively looking to better themselves, it not only benefits the business but is also a great confidence builder for employees to progress.”

 


Paul AinsworthPaul AinsworthApril 15, 2019
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3min841

UK Complaint Handling Awards winner Firstsource is creating up to 450 new jobs at a new £1 million base in Northern Ireland.

The call centre firm – which was named Overall Winner at the UKCHAs in March after winning Gold in the event’s Customer Insight Strategy category – currently employs around 2,000 staff in Belfast and Derry, and the new base in Belfast city centre will see new roles in customer service, human resources, IT, and general management.

Sean Canning, Chief Operational Officer for Customer Management at Firstsource Solutions said the new hub could help bring footfall back to Belfast city centre after a year that saw numbers plummet due to a devastating fire at one of the area’s most iconic buildings.

A blaze at the Bank Building – home to retail giant Primark – last August saw a section of Belfast’s main shopping thoroughfare closed for several months over fears the shell of the gutted building could collapse.

“Our new location at Olive Tree House is a welcome addition to a part of the city where commercial businesses have struggled in recent months due to the well-publicised fire at Primark,” Mr Canning said.

“We are looking forward to bringing footfall back into this area and supporting local businesses further. Belfast is a vibrant city and Firstsource is making an important contribution to its future through our innovation and digital capabilities as we help businesses advance Customer Experience through automation, analytics and process improvements.

“This significant investment will enable us to support and upskill local talent, offer career progression, support the local economy, win new business and continue to support existing clients with world class customer management.”

2018 also saw Firstsource enjoy victory at the UK Customer Experience Awards for the fourth year in a row. The firm won in two categories: Best Employee Engagement – Programme or Transformation category, and Transforming the Customer Experience.

 

 




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