Paul AinsworthPaul AinsworthOctober 23, 2019
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4min966

Festive traditions in the workplace can boost employee productivity according to new research.

In the study, 74 percent of employees said they were motivated to work harder if their employer embraces Christmas, despite only 36 percent of businesses offering a party for their staff and almost a quarter of businesses (24 percent) avoiding Christmas completely.

December is traditionally a low productivity month, but in the poll by artificial Xmas tree manufacturer Christmas Tree World, 78 percent claimed to work as hard or harder in December, with 22 percent of these citing the reason as so they can enjoy time off over the festive break.

The research of 1,000 UK workers also revealed that more than half (60 percent) of employees are likely to be more productive if Christmas incentives such as bonuses are available, despite only 15 percent of UK businesses offering this.

However, it’s not just financial rewards which are proven to drive productivity, with 74 percent of workers claiming office festivities, such as decorations, trees, and Secret Santa schemes boost morale and productivity, despite only 36 percent of workplaces investing in this.

Meanwhile, 39 percent of workers polled believe Christmas parties enhance productivity levels due to improving teamwork and communication.

Stephen Evans, Managing Director at Christmas Tree World, said: “It’s shocking to see the high number of businesses which are simply missing a trick in embracing the festive season as this research demonstrates it really does pay dividends in boosting staff morale, happiness and productivity.

“It’s understandable that some companies are unable to offer financial rewards such as Christmas bonuses, and even a Christmas party as costs can escalate, though it’s surprising to see how few companies even put up a Christmas tree and decorations in the workplace.”

 


Paul AinsworthPaul AinsworthOctober 9, 2019
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4min1127

UK employees are wasting two hours each week trying to track down the right information internally, which is in turn impacting the quality of customer service they deliver.

That is the findings from new research by 8×8, which quizzed 2,000 employees in mid-market and enterprise organisations. The study looks into how work is carried out and uncovers the communications challenges that fast-growing organisations face.

The main reason productivity suffers is because 29 percent of people can’t find the information they need to do their jobs effectively on the systems they use.

Fourteen percent said they are not able to locate the right expert internally, while 17 percent say they are held back by information not being shared in a central place.

Employees also say that a few experts within their organisation hold most of the information about the company (63 percent) but they can’t always contact them.

This is impacting customer service teams in particular, with at least two different people required internally to get the right information to answer a single query. This means it takes them longer to answer customer queries (50 percent) and the quality of service falls (52 percent).

Not being able to access the right information has impacted businesses in a variety of ways. Thirty-four percent of employees said they are working longer hours to complete their tasks, while 34 percent reported a ‘slow’ resolution of problems. Inaccurate information was also used, according to 24 percent.

The data was also analysed by age group and organisation size. When asked what channel they would respond most quickly to, millennial workers said email (39 percent), followed by phone (35 percent) and online chat such as Slack (nine percent), but baby boomers preferred phone (50 percent) followed by email (31 percent).

Those in large organisations say the problem has gotten worse as they’ve grown. Almost half of employees (43 percent) say it has become more difficult to reach the right experts internally as the business has scaled.

Collaboration technology makes it possible for expert knowledge to be open to all staff at any time – 71 percent say that this type of tech would help them do their job more efficiently.

Lisa Clark, VP Product Management, Contact Centre at 8×8, said: “Typically, a small portion of a company’s staff holds the majority of the expertise. This isn’t an issue when these employees are available, but when this isn’t the case, staff and customers face potentially difficult situations.

“We can see that employees across organisations are struggling to complete everyday tasks and answer queries because they aren’t able to get the information they need. This is impacting productivity on a massive scale, as time is being wasted scrambling around for answers on systems that aren’t connected across a business.

“By using one cloud communications platform, teams and individuals can collaborate much more efficiently and all employees can access information faster – no matter what channel they use.”




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