Tag: Reports
The rise and fall of employee loyalty: insights from 200,000 eNPS scores
The impact of the Covid-19 pandemic has been monumental. Where work is concerned, businesses across the world have experienced seismic shifts in how they operate, and the same can be said for employee loyalty. With discussions of a global resignation...
Chattermill’s new report: customer support trends in 2022
This year for the first time Chattermill, a unified customer intelligence platform, surveyed 339 customer-focused business leaders from the US, Oceania, South America and Europe with the intention to better understand key trends in customer experience (CX) for the upcoming...
Global supply chain crisis forcing customers to buy local, global SOTI research finds
More than half (52%) of global consumers said they are less likely to order an item that requires shipping from overseas than they were a year ago. A third (36%) said that if delivery or pick up of an item...
Should you build a hybrid working model in 2022?
It would be fair to say that business leaders have faced more questions than they had answers for over the past 18 months. While at the time this might have felt like chaos, the pandemic opened our eyes to a...
Only 26% of the content UK customers currently receive from brands is relevant
New research commissioned by Treasure Data reveals that only 26% of the content UK consumers currently receive from brands is relevant, and just 35% say that the content makes them click through. Of the 2,000 adults surveyed, young people aged 18-34 were most likely...
Global workplace report 2021: what do employees expect from the hybrid workplace?
Employee experience (EX) has been changed irrevocably due to the pandemic. Remote working has boosted productivity and allowed employees to avoid long, busy commutes. On the other hand, we also saw employees missing the benefits of in-person meetings and general...
Consumers have changed: are brands ready to respond?
From omnichannel shopping to brand switching, the pandemic has accelerated some key trends in consumer behaviour. It has also profoundly altered customers’ perceptions and beliefs about the companies that serve them. Four key trends in customer behavior As an organization that...
Half of employees feel neglected by bosses, new research shows
The findings of research done by MHR reveal that 53 percent of all employees believe their employer is not showing concern about their mental health well-being during the current lockdown. The research involved 5,000 UK employees, two-thirds of which (66 percent)...