Tag: uk
Civica Partners 2020 UK Complaint Handling Awards
Global digital solutions provider Civica has been revealed as a Gold sponsor for the upcoming 2020 UK Complaint Handling Awards. Civica provides a wide range of solutions for the public sector and regulated private sector markets around the world. In the...
UK Banking Services Face Over a Million Complaints in Six Months
Banks and credit card companies in the UK faced over a million complaints in the first half of 2019, new data has revealed. The research conducted by Learnbonds.com found that of this total, current account holders registered the highest number of complaints. The...
UK Complaint Handling Awards: 2020 Finalists Unveiled
The finalists for the 2020 UK Complaint Handling Awards have been revealed, with high street and household names among the brands vying for success at the upcoming gala ceremony. The fourth year for the awards, the final of which will take...
You Can’t put a Price on Being Nice: Top Tips for Call Centre Staff
For many organisations, the contact or call centre is still the shopfront of the business. At last count, there were 6,175 contact centres in the UK, employing some 772,500 agents. As the first port of call for clients and customers,...
Huntswood to Sponsor 2020 UK Complaint Handling Awards
Resourcing and consultancy specialists Huntswood has been revealed as a sponsor for the 2020 UK Complaint Handling Awards. The company, which has featured in prestigious lists including the Sunday Times Top 100 Small Companies to Work For and The Sunday Times Profit Track...
Sharpening Skills at the Contact Centre Masterclass
A fresh crop of eager professionals has benefited from the expert knowledge of CX and contact centre guru Daniel Ord at the latest High Performance Management for Inbound Contact Centres Masterclass. Delegates from across the UK arrived in London for the two-day...
Resolver to Partner 2020 UK Complaint Handling Awards
Online complaints resolution specialists Resolver has been revealed as a sponsor for the 2020 UK Complaint Handling Awards. The free independent service is the go-to for customers to connect with businesses around the world and successfully resolve issues. The firm joins...
Ombudsman Services Unveils new Partner Platform for Businesses
The UK’s largest independent multi-sector ombudsman, Ombudsman Services, has created a new partner platform to facilitate its communications with businesses operating in its four key sectors of energy, communications, heat, and private parking. Designed and built by digital agency Code Computerlove, the...
UK Complaint Handling Awards: 2020 Entries now Open!
Entries are now open for the 2020 UK Complaint Handling Awards, Britain’s biggest celebration of CX-inspired initiatives to resolve consumer problems. 2020 will be he fourth year the awards ceremony will be held in the heart of London, and March 5...
Capgemini to Steer EDF Energy CX Transformation
Capgemini, the digital transformation firm behind major wins at the UK Customer and Digital Experience Awards, has signed a contract with EDF Energy to revamp its CX offering. Through its cloud contact centre solutions brand, Odigo, Capgemini will offer a Contact-Center-as-a-Service (CCaaS) solution, as part...