Tag: uk

UK consumer confidence falls sharply in September

Consumer confidence in the U.K. has sharply declined in September, reflecting concerns over personal finances and economic conditions. With borrowing costs expected to remain high following the Bank of England’s decision to hold interest rates, research group GfK reported a...

Half of employers overlook tailored benefits for gender and age groups

A survey by Towergate Health & Protection showed that although 76% of employers receive requests for more tailored benefits, nearly half (44%) still offer the same perks to all employees, regardless of age, lifestyle, or risk factors. In addition, 40%...

One in three workers want AI banned

According to a recent survey by Cypher Learning, one in three (33%) workers want AI banned from the workplace, and 45% are worried about AI’s impact on their job security. The study, which surveyed workers from the UK, the US,...

UK employers need to improve new starter processes, as they’re failing to turn up on first day of work

Over a quarter of UK employers have had new starters fail to turn up on their first day of work within the last year. This is on top of research that 56% of employers said it was more difficult to...

UK subscribers split on embracing mobile operator perks like streaming and broadband

A recent survey of over 3,000 UK mobile subscribers reveals a stark generational divide in the adoption of value-added services like music and video streaming, and home broadband. Younger subscribers, aged 16-29, are the most eager, with 45% willing to...

Gen Z demand creative marketing with ‘cool’ content and imagery to keep brand loyalty

Almost half (46%) of UK Gen Z customers have abandoned a brand because they grew ‘bored’ of them, despite previous loyalty. The same rings true for 29% of other generations. The new research from SAP Emarsys has also found that...

Only 33% of employees feel EVP promises are delivered, so what’s holding companies back?

A recent Gartner survey revealed that only 33% of employees say their organization delivers on the promises made in its employee value proposition (EVP). The research highlights a growing disconnect between companies’ efforts to enhance EVP and employee perceptions. “Organizations are...

Over 50% of employees urge companies to respect work-life boundaries amid growing stress

A recent report by Protime revealed that 67% of employees feel unable to disconnect from work fully, emphasising the blurred boundaries between personal and professional life. Even though 93% of employees highlight the importance of a healthy work-life balance for their well-being,...

This week in CX: customers want 24/7 improved service

Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at the latest research in consumer behaviour as we enter the new season, how brands need to improve their customer service and personalisation...

Workers will only come back to the office with the promise of a pay rise

42% of London workers would want a pay rise if they had to return to the office full-time for work, a report from Bloomberg intelligence has found. Over a third over the Londoners wanting a pay rise indicated they would...