Tag: uk
New HR buzzword ‘fauxductivity’ is concerning employers that their staff are pretending to work
The new HR buzzword ‘fauxductivity’ is set to worry employers and highlight the age where keeping an eye on staff’s productivity is a requirement. The term refers to employees keeping up appearances of productivity without actually achieving anything. Instead of...
UK Employee Experience Awards™ 2025 – Open for Entries
As we focus on empowering employees, we’re excited to announce the start of the UK Employee Experience Awards™ 2025, celebrating workplace excellence. For the 11th consecutive year, UKEXA™ aims to recognise and celebrate passion and commitment of the UK EX professionals like you,...
Consumers alarmed by AI-driven cybercrime, yet few act
As consumers rely on digital payments, eCommerce, and other online interactions, concerns over cybercrime, such as identity theft and AI-driven attacks, are on the rise. According to a survey by Nationwide, while 80% of respondents are worried about identity theft,...
Shift in consumer shopping preferences opens new opportunities for in-store retailers
Sony’s latest State of Retail Technology Report 2024 uncovers a significant shift in the balance between online and in-store shopping, highlighting new opportunities for brick-and-mortar retailers. While e-commerce has dominated in recent years, the report indicates that consumers are beginning...
Holiday shoppers prioritise price and speed, with mobile shopping leading the way
Holiday shoppers are increasingly shifting from traditional in-store experiences to fast, mobile-focused shopping in order to complete their gift buying in less than six hours, revealed a Celigo report. The survey also highlighted that most global consumers plan to spend...
Human advisors still top choice for insurance, yet consumer interest in AI surges
A recent global survey by UserTesting reveals that while 88% of adults still prefer human assistance for insurance advice, interest in AI is growing. The survey covered 4,000 adults across the US, UK, and Australia, highlighting widespread frustration with insurance...
Over 70% of workers willing to sacrifice pay for a 4-day week
According to research from Owl Labs, as many as 73% of UK workers are willing to take a pay cut in exchange for a four-day workweek. This is an increase from 65% in 2023, showing a growing desire for more...
72% of Gen Z reject middle management- is this a leadership crisis in the making?
Recent research from Robert Walters has revealed growing disillusionment among younger UK professionals regarding middle management roles, with over half of Generation Z professionals (those born between 1997 and 2010) expressing no desire to pursue these positions. According to the study,...
72% of UK leaders report losing employees to flexible workplaces
According to a new Remote report, nearly three-quarters (72%) of hiring leaders in the UK have lost employees to companies that provide them with more flexible working conditions in the past six months. The survey also found that 84% of...
This week in CX: Meta will use UK customer data to train its AI
Happy Friday! ‘This week in CX’ brings you the latest roundup of industry news. This week, we’ve been looking at the latest research in Gen Z attitudes as employees and customers, worker flexibility on their schedules and policies, and struggles that customers...