Tag: uk
Forrester follows up on its list of emerging technologies for 2024
Aerial drones have topped Forrester’s follow-up list of the next 10 top emerging technologies for 2024. The first top 10 technologies list was released in June. This follow-up list highlights how AI continues to dominate the technological landscape, as well...
Customers crave genuine brand experiences, not just a loyalty programme
In today’s climate of economic uncertainty for companies and customers alike, brand loyalty is no longer a given. To stay with a brand, customers are demanding even more. It’s not just about better prices, they want experiences and connections. In 2023, loyalty achieved...
Statutory rights are being listed as workplace benefits in job adverts
Almost half (46%) of current job vacancies in the UK are listing a statutory right as a workplace benefit, Rippl has analysed and discovered. The most prominent of all was a pension being listed as a ‘company perk’ in 124,589...
Employees value job security above all else
A survey by Robert Walters found that 77% of professionals now value job security more than pay. 53% of employers have noticed that job candidates have discussed job security more often this year. The survey found that 71% of workers hesitate...
UK workers have right to request four-day working week
Under new government plans, UK workers could be given the right to request a four-day working week. The education minister, Jacqui Smith, on Friday morning dismissed reports of businesses being forced to accept these demands but said workers could be...
Consumers want a human touch in customer service
Twilio released a study showing that consumers want to talk to real people. The study found that 48% of UK and German consumers feel most understood when speaking to a person. This suggests that good listening is crucial for building...
How diversity, equality, inclusion and sustainability can supercharge your business transformation
We appear to be living in a period of continuous disruption. Global economic progress is faltering, driven by a combination of factors: the continued uncertainty caused by the COVID-19 pandemic; climate change; conflict; supply chain disruptions; shifts in international trade;...
How to create a sustainable website
With an increased focus on the climate and our planet’s future, sustainability is a concern across all areas of our lives. And that applies to websites now too. Chris Baker, Director of a leading London web design agency, explains, “We recently...
Only 26% of the content UK customers currently receive from brands is relevant
New research commissioned by Treasure Data reveals that only 26% of the content UK consumers currently receive from brands is relevant, and just 35% say that the content makes them click through. Of the 2,000 adults surveyed, young people aged 18-34 were most likely...
Four reasons why experience should be the core of any ESG strategy (part 2)
Some of my most recent conversations with executives have revealed that ESG initiatives are among their top priorities. In this two-part series for Customer Experience Magazine, I’m exploring the role experience management leaders can play in bringing ESG strategies to...