Paul AinsworthPaul AinsworthMarch 11, 2019


The 2019 UK Complaint Handling Awards have taken place in London, celebrating the people and  initiatives behind some of the best customer service operations in Britain.

Hosted by Awards International – holders of an Independent Awards Standards Council Gold Trust Mark – the event saw hundreds gather at the Park Plaza Riverbank hotel last Friday, when teams of finalists made presentations to an expert panel of judges throughout the day.

Finalists were competing to secure Gold and Silver titles across 18 categories, with one Overall Winner also named for their high score at the event, which this year was sponsored by Aptean and Ecosheme, and partnered by Resolver, Henley Business School’s Henley Centre for Customer Management, and The Malcolm McDonald Academy.

Following a gala lunch, the 2019 Overall Winner title was awarded to outsourcing services firm Firstsource, which claimed Gold in the Customer Insight Strategy category. The victory built on the success of the company in last year’s awards, when along with mobile network giffgaff it won Best Personal Entertainment & Telecoms.

Other big winners this year were banking giants HSBC, which won an incredible four Gold category titles, and United Utilities, which won three Gold titles, including the highly coveted Complaint Handling Leader of the Year award for their Head of Service Recovery, Sally Ainsworth.

The 2019 roll of honour also included Wessex Water in partnership with The First Word, which won in the Best Complaint Handling Training category; One Vision Housing, which claimed Gold for Best Use of Customers’ Insight and Feedback; and Capita, whose team walked away with the Customer Relations & Remediation award.

Speaking afterwards, Awards International CEO Neil Skehel said: “What an event this has been – we are incredibly fortunate to have such a vantage point on the high standard of complaint handling services in the UK.

“So many organisations are ensuring they have a robust complaints procedure at the heart of their structure, and these awards not only celebrate the best initiatives behind that, but they also allow representatives from all of these wonderful companies to come together and inspire each other, share best practice, and ensure complaint handling continues to go from strength to strength and remains central to a quality service.”

“On behalf of Awards International I would like to offer a huge congratulations to all of our winners, and I want to thank all of our finalists for coming and competing in what is now one of the most important events in the UK’s customer service calendar.”






Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



UK Trademark UK00002648900

EUIPO Trademark 018131832

Contact Information

For article submissions:
Paul Ainsworth

For general inquiries, advertising and partnership information:
Tel: 0207 1932 428

For Masterclass enquiries:
Tel: +44 20 86385584

Customer Experience Magazine Limited
Company number: 12450532
International House, 24 Holborn Viaduct,
United Kingdom, London, England, EC1A 2BN


Find a job in customer support with Jobsora


vape: vape gif e cigarette sales jobs how old to buy a vape is vaping bad for your throat sigelei vape mods smok alien ohm problem vape colorado springs drop pod vape plus fullerton e vaping liquid can dogs smell vape pens how do i get my voopoo drag back to watts vaping bad breath got vape ecig shed innokin endura t20 review ecig n vape bothell wa smok batteries smok logo ecig topbox nano kit vape juice with cbd vape mods for sale ebay leaving vape juice in hot car uwell crown coild vaping smoke health concerns with vaping trump to ban vaping smok x cube 2 review cube x2 box mod fun facts about vaping best rba coil vape necklaces is 18mg of nicotine a lot cacuq ecig smok vs sigelei reddit electronic cigarette ijoy avenger mesh coils vaporizer vs bong smok alien iron man uwell crown s1 tanks

cbd oil: how much cbd is too much cbd cream for sale near me cbd iowa full body side profile cbd oil and seizures cbd fx vape kit does cbd oil show on drug test cbd oil for sale at walgreens cbd oil bioavailability bhang cbd spray review cbd gummies 300mg herbalist oils cbd charlottes web cbd percentage does not know cb sciences cbd oil can cbd help with high blood pressure would cbd show up in a drug test cbd in pennsylvania do cbd gummies work for pain article 1 section 9 summary cbd oil wholesale colorado does cbd show up in urine test cbd oil in fort worth highest grade cbd oil tulsa how is cbd potency measured hey hey hey smoke weed everyday tru spectrum cbd cbd oil quality ny best cbd vape for sleep how much cbd oil should i smoke hemp meme tidewater pharmacy cbd oil worse traduccion chem dry los angeles german word for weed cbd vape liquid near me cbd oil champaign il health wise pharmacy can cbd oil help skin cancer woolworths hobart cbd opening hours

weight loss: b12 injections for weight loss papaya diet pills keely shaye smith 2018 weight loss weight loss and high blood pressure brittany cartwright weight loss shaklee weight loss products shark tank episode weight loss diet pills for energy low calorie soups for weight loss stomach diet pills juice fast for weight loss custom weight loss way less weight loss clinic what diet pills have ephedrine in them weight loss drugs approved by fda weight loss percentage calculator baby quick weight loss centers recipes molecuslim weight loss is oatmeal healthy for weight loss arginine and ornithine for weight loss reverend al sharpton weight loss baba ramdev weight loss diet plan best otc weight loss supplement safe weight loss drugs new weight loss pills for 2010 alkaline diet for weight loss kendall jenner diet pills texas weight loss center truv diet pills bianca wilfork weight loss buy phentermine diet pills ketogenic diet plan for weight loss diet pills safe for high blood pressure weight loss time calculator diet fuel diet pills fastest way lose weight pills top 5 diet pills that work fast bpm for weight loss fda approved diet pill best heart rate for weight loss

male enhancement: sudden loss of sex drive how long before flomax works foods that boost your sex drive ed caused by stress international journal of sexual health pastilla viagra tablets reviews erect penis length goodrx viagra penis wrapping online ed meds best sex drugs for men penis girth penuma surgery when do boys penis grow dys medical definition guess my dick size nitric acid walmart penile suspensory ligament surgery horny pill american penis size r tressless dating a man with erectile dysfunction effects of increased testosterone dr oz testosterone african male enhancement daa supplement extreme pills gold pill erectile dysfunction pills at walmart uncercumsized penis pictures dr oz testosterone sensitive glans treatment green and white pill best way to enlarge pennis cialis male enhancement best hgh supplements sexual weakness male enhancement pills youtube sex drive movie online