Tag: US

Citizens First Bank partners with WaveCX to enhance customer engagement

Citizens First Bank has announced a strategic partnership with WaveCX, a digital product engagement solutions for financial institutions vendor, to revolutionise its customer-facing demonstrations and internal training initiatives. This collaboration aims to streamline operations while significantly boosting both employee and...

Gartner reveals top three priorities for CMOs in 2025

Gartner has outlined three critical priorities for Chief Marketing Officers (CMOs) to achieve marketing excellence in 2025. These include transcending disruption, elevating enterprise-wide impact, and maximising marketing yield. Ewan McIntyre, VP Analyst and Chief of Research for Gartner’s Marketing Practice, said...

TaskUs and Red Points partner to combat digital fraud and counterfeits

BPO and digital services provider TaskUs and Red Points, a provider of AI-powered brand protection, have announced a strategic partnership to tackle the growing threat of digital fraud and intellectual property (IP) violations. The collaboration combines TaskUs’ expertise in Trust &...

RingCentral enhances Zendesk integration to improve customer support efficiency

RingCentral has expanded its collaboration with Zendesk by launching the Zendesk Talk Partner Edition for RingEX, an enhanced integration designed to simplify workflows and personalise customer interactions. This solution integrates RingEX’s advanced voice capabilities and real-time call data directly into...

Salesforce launches new tools for AI agent testing and management

Salesforce has introduced new tools to streamline the lifecycle management of AI agents developed with Agentforce. The new tools streamline testing, deployment, and monitoring processes while offering transparency in usage and performance. Designed for enterprises striving to adopt an “agent-first”...

Amazon workers in over 20 countries to protest during Black Friday weekend

Amazon workers across more than 20 countries, including the U.S. and the U.K., plan to strike from Black Friday to Cyber Monday, two of the retail giant’s busiest shopping days. The protests, organized by UNI Global Union and Progressive International,...

Bad customer experiences threaten nearly $4 trillion in global sales

Poor customer experiences could cost businesses $3.8 trillion in global sales, according to new research from Qualtrics. This figure, based on World Bank data and insights from the Qualtrics 2025 Consumer Trends Report, marks a $119 billion increase from last...

In-store holiday shopping grows as US consumers tighten budgets post-election

Consumers are embracing in-store holiday shopping this year, with a 53% year-over-year increase in those planning to shop exclusively at brick-and-mortar stores, according to a recent survey by customer-driven AI intelligence firm First Insight. This resurgence contrasts with a 21% decline...

Gen Z demands fast AI service, but human connection remains key

According to a recent Five9 survey, nearly 60% of Gen Z consumers value the speed and efficiency of AI-driven customer service but still prioritise human support for more complex issues. This shows a paradox: while this tech-savvy generation embraces the...

Mitel introduces new CX management platform to boost customer engagement

Mitel has launched Mitel CX, an AI-driven platform that allows organizations to enhance engagement, streamline operations, and exceed the expectations of today’s digitally savvy consumers. As customers demand faster, more tailored interactions, businesses invest heavily in communication technologies to stay competitive....