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3min875

An upcoming webinar will discuss the importance of trust in organisations and different ways of adapting to the current climate with reinvented leadership styles.

Hosted by Awards International in partnership with BlueSky and Capita, the free webinar will take place on June 4 at 10.30am BST on Zoom video conferencing platform.

The last decade has been characterised by scandals involving people in influential or senior positions. People in jobs we once respected and looked up to are now regarded with suspicion with only 38% of people saying they trust what their CEO says about their organisation.

Trust is a huge organisational issue and especially relevant in the current climate. Remote working and long-distance leadership are posing a range of challenges most of which are predicated on our confidence or trust in others. Many leaders are having to find new ways of working and for some that has meant adjusting their leadership style, letting go of some elements of control, and empowering their people remotely to ensure that roles and tasks are fulfilled.

The free webinar will cover the latest insight across three pertinent topic areas:

  • Exploring how trust is built and lost and the impact it has on business outcomes, along with tangible actions you can take right now to build and improve trust between the people you work with.
  • Discussing approaches to empowerment and how it is intrinsically linked to accountability, motivation and engagement and a support tool to show you how.
  • The role of leaders in role modelling high trust behaviours because in uncertain times, people look to those in positions of influence for behaviour cues. ways you can demonstrate your intent through meaningful actions

The keynote speaker will be Stu Trevena, who spent over a decade employed within learning and development for some of the most recognisable brands within the UK and has built a sound understanding of what it takes to support behavioural change to deliver results.

To register for the webinar, click here.

Be the leader your employees deserve!

 


Sandra RadlovackiSandra RadlovackiMay 14, 2020
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2min907

The current situation has made it clear that businesses need to adapt and prepare for the contact centres of the future.

Whether this crisis leads to an economic downturn or not, you need to start preparing your contact centre for the future. Don’t wait for mandatory budget cuts to optimise your customer service operations. Learn how to enhance flexibility, spend wisely, and keep customer connections strong. Be the voice of reason in your customer service organisation.

The webinar features Ian Jacobs, Principal Analyst at Forrester and Arun Mani, President of Freshworks Europe who will be giving a helping hand and discussing how you can maintain customer loyalty while optimising you contact centre costs.

The webinar will offer insights on:

  • Balancing cost optimisation and customer experience
  • Automation-first approaches for effective cost-performance
  • Shifting customers to low-cost digital channels and improve CSAT
  • Temporary trends that will permanently impact contact centre operations

The number of attendees is limited, so make sure to register to reserve your spot for the webinar HERE.

The webinar offers three different dates and timezones, for 19th, 20th and 21st May.


CXM Editorial TeamCXM Editorial TeamOctober 8, 2019
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3min2973

An upcoming webinar will shine a light on how midsize call centres can adapt and thrive in the digital era, with expert advice from Genesys and Frost & Sullivan.

Hosted by Customer Experience Magazine, the free webinar will take place on October 17 at 11am BST, and will feature Alexander Michael, the Director of Consulting at F&S, who will be joined by Genesys’ Nick Wingrove, the firm’s VP of Solutions Consulting for the EMEA region.

The pair will deep-dive into a collaborative report, Midsized Call Centres take a Digital-first Approach, which examines how how call centres in the UK, France, Italy, Denmark, Sweden, and the Netherlands are dealing with the changes in customer engagement and their impact on business.

The whitepaper is part of a global series on how CX is the main factor in call centre operations, and explains how most call centres are taking a digital-first approach to customer engagement, with the majority considering, or utilising, cloud technology to boost performance and meet goals.

The webinar will see Alexander and Nick discuss how mid-size businesses approach CX and which technology trends will shape their operations going forward. The CX approaches of these firms will be compared with that of larger organisations, to provide insight into the most effective methods of customer engagement today.
CXM Editor Paul Ainsworth said: “Competition is fierce, no matter which industry you operate in. Mid-sized businesses face consistent pressures to define and implement strategies that will enable them to successfully acquire and retain customers.
“Knowing how your peers have accomplished this gives you an advantage. Leveraging the results from the recent Frost & Sullivan global mid-market study, you’ll get details on real-world Customer Experience initiatives.”
To register for the webinar, click here

CXM Editorial TeamCXM Editorial TeamApril 2, 2019
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3min1097

Nearly two-thirds of Millennial and Gen Z consumers express a preference for brands that have a point of view and stand for something.

As customers demand a more personalised and meaningful relationship with the brands of their choice, it is imperative you have a clear brand purpose, and if not, you reinvent your strategy.

Brands such as Burger King and Millennium Hotels and Resorts will discuss how they ensure their marketing messages hit the right note with their audience and ensure they stay ahead of the curve during Incite Groups free webinar, 14:00 GMT 3rd April.

Marketing leaders contributing include:

  • Franck Kermarrec, Chief Marketing Officer, Millennium Hotels and Resorts
  • Andrea D’Aloia, Brand Director EMEA, Burger King
  • Ben Roberts, Digital Marketing Strategist and moderator of Marketing Buzzword Podcast 

Hear how these brand leaders are:

  • Strategically reinventing their brand purpose
  • Positioning themselves in an increasingly congested ecosystem and standing out from the crowd
  • Moving beyond traditional marketing and what this means for you

(FYI – if you can’t join live, we will send you the recordings if you register).

The Incite Group – a business intelligence company devoted to helping large corporations serve their customers better – is part of FC Business Intelligence Ltd, a registered company in England and Wales – Registered number 0438897. 7-9 Fashion Street, London, E1 6PX, UK.




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