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“This book is the culmination of 24 years of working-life experiences. It is dedicated to, and my gift to, everyone who, like me, aspires to do what is right – for the customer, for the employee, and for the shareholder. Whether you work directly on the front line or sit around an expensive mahogany table as a member of the most senior group of executives, my admiration for everyone who fights to do the right thing for customers is overwhelming.”

Ian Golding, CCXP

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            <tr><td colspan='2' style='text-align:left;color:black;font-family:Arial;font-size:14px;'><strong>Customer What? - The honest and practical guide to customer experience</strong></td></tr>

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            <tr><td  style='nowrap:nowrap;text-align:left;font-size:12px;font-family:Arial;width:200px;'>Subscribe to CXM newsletter<span style='color:red;'>*</span> </td><td style='width:250px;' ><input type='checkbox'  name='CONTACTCF110' required/></td></tr>


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                <td style="font-size:11px;" colspan="2">We're committed to your privacy. CXM uses the information you provide to us to contact you about our relevant content, products, and services. You may unsubscribe from these communications at any time.</td>
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