Three for 5(G)

August 20, 20192min

UK Customer Experience Awards finalist Three has activated its 5G service in parts of London, ahead of rolling out the service for mobiles in other areas before the end of the year.

The first wave of the service is for 5G broadband home hub users in three areas, Camberwell, Camden, and Southwark, meaning householders there can access wifi speeds without landlines or installations.

Three has, appropriately enough, been nominated for three titles at the UK Customer Experience Awards, which take place in London’s Wembley Stadium on October 10. The network provider will present before judging panels in a bid to win the Customers at the Heart of Everything – Leading Edge, Online Customer Experience, and Telecoms category awards.

Three aims to have mobile 5G active in up to 25 UK towns and cities before the end of 2019, including Edinburgh, Cardiff, and Manchester.

The switching on of the service means Three joins fellow UK Customer Experience Awards finalists EE in providing next-level coverage. EE launched 5G in six cities in May, while 2019 UK Complaint Handling Awards finalist Vodafone’s network went live in July.

Meanwhile, O2, which has been nominated for an incredible seven awards at the UKCXAs, will launch its 5G network in October.

Speaking of the launch this week, Three CEO Dave Dyson said: “It’s clear consumers and businesses want more and more data. We have the UK’s best network for data and we have led the market on customer usage on both 3G and 4G technologies.

“We have worked hard over a long period of time to be able to offer the best end-to-end 5G experience.”


Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.




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