The freshest news from our loyal clients participating in the UK Customer Experience Awards, UK Employee Experience Awards and the Complaint Handling Awards.



1. Webhelp acquired, a French company, GreenPoint making them a key player in RegTech BPO


2. Huthwaite helped Zehnder in creating a customer centric climate using the SPIN® method.


3. Sodexo’s Chairwoman discusses the problematics of succession planning


4. Close Brothers Technology Services has partnered with DataRaze to strengthen customer data security.


5. PwC reports record revenue growth in the last 14 years: A revenue of £3.6bn.


6. Peninsula suggests return to work interviews as a part of creating the best absence management system.


7. HSBC predicts two interest rate hikes by the end of 2018.

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About The Author

Newsdesk Researcher, Customer Experience Magazine

Published monthly, the digital Customer Experience Magazine is packed full of industry news, blogs, features, video bites and international stories all focusing on customer experience. CXM will help you learn what makes an outstanding customer experience that wins both awards and the hearts of customers. And sometimes we share some cool music as well.