CXM is delighted to announce that this week we will be hosting a webinar in partnership with Alida, a creator of the world’s first CX & Insights Platform. The main topic is the transformation of resident experience London & Quadrant (L&Q) managed to implement with Agile Community Insights.

On July 7 at 2 PM, GMT, we will host a panel with three fantastic speakers. Follow the link to register for this virtual event!

What is the webinar about?

L&Q is one of the UK leading social housing associations that delivers high-quality and affordable homes across London and the South East. With a diverse resident base, L&Q has to face always changing customer needs and high expectations.

To serve the evolving needs of their residents, L&Q use Sparq (the Alida Insight Community platform) to gather customer insights and transform their business plans with an improved communication strategy, inclusive initiatives, and more.

Hear. Discover. Learn.

– Hear practical tips on how to effectively build positive and meaningful customer relations

– Discover why an insight community can help you improve customer experience

– Learn how L&Q tackles diversity and inclusion and their evolving services in the face of COVID-19

Pictures of speakers at the webinar about the transformation of the resident experience.

Engage in the conversation

CXM will host a Q&A session with the speakers after the event. Join us in this conversation about the transformation of the resident experience and prepare some questions!

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