The current situation has made it clear that businesses need to adapt and prepare for the contact centres of the future.

Whether this crisis leads to an economic downturn or not, you need to start preparing your contact centre for the future. Don’t wait for mandatory budget cuts to optimise your customer service operations. Learn how to enhance flexibility, spend wisely, and keep customer connections strong. Be the voice of reason in your customer service organisation.

The webinar features Ian Jacobs, Principal Analyst at Forrester and Arun Mani, President of Freshworks Europe who will be giving a helping hand and discussing how you can maintain customer loyalty while optimising you contact centre costs.

The webinar will offer insights on:

  • Balancing cost optimisation and customer experience
  • Automation-first approaches for effective cost-performance
  • Shifting customers to low-cost digital channels and improve CSAT
  • Temporary trends that will permanently impact contact centre operations

The number of attendees is limited, so make sure to register to reserve your spot for the webinar HERE.

The webinar offers three different dates and timezones, for 19th, 20th and 21st May.

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