UK Complaint Handling Awards: 2020 Entries now Open!

July 1, 20194min

Entries are now open for the 2020 UK Complaint Handling Awards, Britain’s biggest celebration of CX-inspired initiatives to resolve consumer problems.

2020 will be he fourth year the awards ceremony will be held in the heart of London, and March 5 will see finalists descend on the Park Plaza Riverbank venue to present before an expert panel of judges from across various sectors.

Some of the most recognisable brands in utilities, finance, and more were represented at the 2019 finals earlier this year, and now organisations have the chance to join the winners in the Hall of Fame by entering before the deadline of November 14. Those who enter before October 8, meanwhile, can take advantage of a special Early Bird discount, that can save up to £100 off the standard entry price.

There are 15 categories to choose from for 2020, encompassing both industry and discipline-specific areas. They incorporate both B2B and B2C initiatives, and include categories specifically for SMEs, so that all types of organisation have the chance to earn recognition.

New categories include Zero to Hero – Transforming Customer Relations, while as always, the day will see one Overall Winner crowned from the category champions.

Celebrating success: Firstsource Solutions was named Overall Winner at the 2019 UKCHA finals in March

Event host Awards International has been accredited with the Gold Standard in the Awards Trust Mark Scheme from the Independent Awards Standards Council, meeting all 18 criteria to qualify for the highest trust mark possible.

Awards International CEO, Neil Skehel, said: “We are thrilled to launch the 2020 UK Complaint Handling Awards, and are excited to see the initiatives put forward by organisations, big and small, from right across the UK.

“This annual event has become one of the most relevant dates in the business calendar for companies that are revolutionising how they interact with customers and implement resolution strategies.

“The best companies don’t shy away from complaints – they use them to strengthen their reputation and retain a loyal customer. Joining the awards this year means you can showcase your amazing initiatives whilst rewarding your team’s dedication.

“As with events such as the upcoming UK Customer Experience Awards and UK Digital Experience Awards, the UKCHAs will also be a prime networking opportunity, promoting excellence and best practice sharing, by gathering hundreds of leading business professionals together under one roof.”

Click here for further details on how to enter for 2020.

Meanwhile, for those keen to glean insights from previous winners, the Winning With Complaint Handling conference is taking place in London on September 25. This unique one-day event will offer practical techniques on transforming complaints into improved products and services, and provide guidance on creating customer loyalty through outstanding complaint handling strategies.

Click here for details on applying to attend, and for a special discount offer.


Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.




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