Entries are now open for the 2021 UK Complaint Handling Awards, Britain’s biggest celebration of CX-inspired initiatives to resolve consumer problems.

2021 will be the fifth year of the UK Complaint Handling Awards, this time held fully online, from start to finish, using the latest videoconferencing software.

On March 4, 2021, the finalists will present online before an expert panel of judges from across various sectors.

Some of the most recognisable brands in utilities, finance, and more were represented at the 2020 finals earlier this year, and now organisations have the chance to join the winners in the Hall of Fame by entering before the deadline of December 10.

Those who enter before October 22 can take advantage of a special Early Bird discount, that can save up to £100 off the standard entry price.

There are 13 categories to choose from for 2021, encompassing both industry and discipline-specific areas. They incorporate both B2B and B2C initiatives, and include categories for organisations of all sizes so that everyone has the chance to earn recognition.

New categories include Zero 2 Hero – Transforming Customer Relations, and Vulnerable Situations while as always, the day will see one Overall Winner crowned from the category champions.

Running in parallel with the Awards Finals, a series of talks called #ComplainNow will gather specialists in complain handling who will be presenting the latest research and sharing opinions on what is happening in the industry.

Event host Awards International has been accredited with the Gold Standard in the Awards Trust Mark Scheme from the Independent Awards Standards Council, meeting all 18 criteria to qualify for the highest trust mark possible.

Following the success of 3 Awards events held LIVE online and to comply with health and safety regulations, the 2021 UK Complaint Handling Awards will be held in a new format, allowing participants to enjoy the Awards experience without the need to leave their office or home.

Click here to enter now.

Click here for further details on the LIVE online Awards Experience.

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