The creme de la creme of Customer Experience Management gathered in Covent Garden on Friday 21st September to recognise and celebrate the excellence of their teams at the UK Customer Experience Awards sponsored by InsightNow.

The Finals & Gala Awards Lunch were held at the wonderful old Grand Connaught Rooms and what an exciting day it proved to be, with the Finalists presenting in the morning, before learning if they had won at the sumptuous lunch in the afternoon.

So, let’s meet the Winners for 2012?

FACILITIES MANAGEMENT & UTILITIES
Gemco Service

LEISURE & RETAIL
Warner Bros. Studio Tour London – The Making of Harry Potter

 


PUBLIC SECTOR AND NOT FOR PROFIT
Amicus Horizon/ Response

PROFESSIONAL SERVICES

Fasttrac Solicitors

FINANCIAL SERVICES – BANKING
Virgin Money

BUSINESS TO BUSINESS
Sponsored by Fasttrac Solicitors

Restaurant Associates



BUSINESS TO BUSINESS

Sponsored by Fasttrac Solicitors
Cougar Automation Limited


FINANCIAL SERVICES – INVESTMENT/INSURANCE

Sponsored by Exponential-e
Barclays


IT & TELECOMS

Sponsored by Amicus Horizon/Response
Rackspace

IT & TELECOMS
Sponsored by Amicus Horizon/ResponseLebara Ltd

CONTACT CENTRE
Sponsored by NewVoiceMedia
Abel and Cole

CONTACT CENTRE
Sponsored by Genesis Housing Association
Lebara Ltd


CUSTOMER EXPERIENCE TRAINING AWARD
Genesis Housing Association



CUSTOMER EXPERIENCE TRAINING AWARD
Lebara Ltd


LIFETIME ACHIEVEMENT AWARD

Sponsored by InsightNow
Don Hales


CUSTOMER EXPERIENCE TRAINING – OVERALL WINNER

Sponsored by bright-for business impact
Genesis Housing Association

 


CUSTOMER EXPERIENCE PROFESSIONAL OF THE YEAR
Sponsored by FourImpact
Dawn Farmer – Liberata UK


CUSTOMER EXPERIENCE OF THE YEAR
OVERALL WINNER
Sponsored by Customer Experience Magazine
Amicus Horizon/ Response

 

Our thanks to the headline sponsor for
UK Customer Experience Awards 2012

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