Last Thursday the winners of the UK Customer Experience Awards 2020 celebrated their outstanding achievements across the CX sphere.

This year the home London’s home of champions Wembley Stadium was replaced by a virtual room, gathering around 300 people at the Awards Ceremony.

After a whole day of the finalists presentations, judges, finalists and other guests joined in for an evening of excitement and festivity.

The most important CX title in Britain today, the UK CX Overall Winner award was claimed by Vitality Health. Earlier in the evening, the company won six trophies: four Silver Awards and two Gold Awards.

Business telecommunications provider BT Enterprise and vehicle leasing firm Vanarama also won six awards each.

Other notable wins include SGN, Aspen Healthcare, Octopus Energy, Intuit Quickbooks and Capital One.

In between the winners announcements, the founder of Net Promoter Score, Fred Reichheld gave an insightful keynote speech and shared his thoughts on CX questions.

Once again, the master of ceremony and the Awards chairman was CX consultant and author Ian Golding. The attendees also had the pleasure of seeing a live performance from magician and mind reader Nick Crown. Guests partied late into the night, enjoying the music and rock and roll bingo.

CEO of hosts Awards International, Neil Skehel, said: “This has been an incredible year for Customer Experience in the UK, and this event celebrates those who continue to make it the key brand differentiator for modern consumers.

“The teamwork on display during the presentations and the infectious enthusiasm of the finalists is inspiring, and it’s safe to say CX in the UK is in safe hands with the organisations represented at this, our flagship event.

For a full list of 2020 winners, click here.

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