UK Directors Most Susceptible to Workplace Anxiety

CXM Editorial TeamCXM Editorial TeamJanuary 11, 20183min

Directors are twice as likely to experience ‘workplace performance anxiety’ than employees at any other level, according to research.

Despite their extra experience and authority, employees in senior positions are more prone to experiencing workplace performance anxiety than any other role, the study of 1,000 workplaces conducted by RADA in Business showed

The commercial subsidiary of the Royal Academy of Dramatic Art, which provides communication skills training for corporate individuals, found that senior directors feel workplace anxiety an average of ten times per month – twice the national average across the total UK workforce.

The report found that the highest rates of anxiety for directors are around communicating, affecting 94 percent of those surveyed.

Thirty-nine percent of senior directors cite networking with new business prospects and pitching as the situations where they feel the most unsure about their performance. Furthermore, almost a third (31 percent) say they are nervous of their ideas being shot down or being talked over, while a similar number (31 percent) say they are fearful of people thinking less of them.

The next most-affected group was those in junior positions, with 92 percent reporting the effects of anxiety around communicating. With most people expressing the pressure to make an impact – whether being interviewed for a new job, moving into a more senior role, or presenting to colleagues or customers – as the main situations that bring on anxious feelings the most.

In response to the widespread issue of workplace performance anxiety, RADA in Business has been working with leading UK companies to transfer dramatic techniques, such as play and improvisation, from a theatrical setting to a business environment.

Claire Dale, Tutor at RADA in Business, said: Businesses looking to direct training towards tackling stage fright and feelings of anxiety when communicating in the workplace should focus first on the lowest and highest levels within their organisations.

In the same way an actor does before a performance, those in senior or leadership positions can benefit from making small but powerful shifts in their behaviour before facing a situation that triggers communication anxiety. This could involve grounding themselves through changes in their body language and stance, improving their physical presence and gravitas, or controlling their breath to create greater vocal power.

Flexibility is also key – being able to flex your working style to different audiences and situations is an effective tool for those in both senior and junior positions. This helps to build confidence in the given situation, increasing their impact and influence in the workplace.”


CXM Editorial Team

CXM Editorial Team

Published for all CX professionals, the digital Customer Experience Magazine is packed full of industry news, blogs, features, video bites and international stories all focusing on customer experience. CXM will help you learn what makes an outstanding customer experience that wins both awards and the hearts of customers. And sometimes we share some cool music as well.




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