UK Employees Among World’s Least Engaged

December 15, 20173min

UK workers are some of the least engaged in the world according to the latest Qualtrics Employee Pulse survey.

Based on a combination of six positive engagement factors, the Qualtrics Pulse assigns employee engagement scores to ovr 4,500 workers from around the globe. Employees in the UK recorded average engagement scores of just 45 percent, compared to 54 percent in France, 56 percent in Australia, and 60 percent in the USA.

Of nine regions analysed, only Hong Kong and Singapore scored lower than the UK for workplace engagement.

Carried out in October using the Qualtrics Employee Experience platform, the survey also shows that workers in the UK tech and finance sectors are the most engaged with their jobs, while engagement lags for those in retail and the public sector.

Almost one in five (17 percent) of UK workers intend to leave their current employer in the next two years. The Qualtrics Pulse has identified the traits of those people who intend to leave compared to those who intend to stay at their current organisation. The leavers are typically workers who:

  • Have been with the company less time
  • Have much, much higher levels of stress
  • Perceive their employers to be unsupportive of their work-life balance
  • Are in more junior positions

Manufacturing has the most loyal workers, with 67 percent of employees in this sector saying they will probably or definitely stay in their current jobs for the next two years, with similar results for retail and finance – both 65 percent.

In comparison, loyalty is notably lower for the tech sector (59 percent), public sector (57 percent), and the travel and leisure industry (54 percent).

Commenting on the Qualtrics Pulse findings, the firm’s Sarah Marrs said:

Work-life balance is the top driver of engagement at work, but it’s not traditionally an aspect that many organisations ask employees about. Businesses tend to focus on standard elements like pay or traditional career progression, but this study shows factors like showing support for your employee’s work-life balance and giving them a chance to try more lateral things in their role have a greater impact on engagement.”



In 2015 Qualtrics opened its first London office with a team focused on their growing UK customer base. The firm is a rapidly growing software-as-a-service company and the provider of the world’s leading enterprise insight platform. More than 8,500 enterprises worldwide, including half of the Fortune 100 and 99 of the top 100 business schools rely on Qualtrics technology. Its solutions make it fast and easy to capture employee, customer, and market insights in one place. These insights help our clients make informed, data-driven business decisions. Global enterprises, academic institutions and government agencies use Qualtrics to collect, analyse and act on voice of the customer, customer satisfaction, employee engagement, 360-degree reviews, brand, market, product concept and employee feedback. In 2013, Qualtrics opened its European Headquarters in Dublin to meet the growing demand for business insights in the region. The company employs 170 people across Europe with plans to increase this number to 250 by 2017.

Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.



Contact Information

For article submissions:
Paul Ainsworth

For general inquiries, advertising and partnership information:
Tel: 0207 1932 428

For Masterclass enquiries:
Tel: 0207 1937 483

Awards International ltd
Acacia Farm, Lower Road,
Royston, Herts, SG8 0EE
Company number: 6707388