UK Xmas Shoppers Among Fastest Online

CXM Editorial TeamCXM Editorial TeamJanuary 19, 20185min

UK online shoppers enjoyed the fastest website response times while browsing for Christmas gifts, it has been revealed.

Research from digital performance management company Dynatrace found the UK response times for websites to be 5.19 seconds. This put Brits in second place behind Germany, whose shoppers were the fastest with only 3.82 second loading speeds.

The company analysed shopper experience by measuring the time it took for leading retail sites in the UK, US, France, Germany, China, Australia, Spain and the Nordic region to be ready for shoppers to use.

On average, global retail websites for consumers doing online shopping between Black Friday (November 24) and January 3 were visually complete and ready to use within 2.5 seconds. Shoppers in Germany and the UK could access and browse retail websites the quickest, whilst Australia and China lagged behind the rest.

Meanwhile, retail websites in the US were 42 percent slower than Germany and 39 percent slower than the UK.

Dynatrace used its visually complete metric to compile the analysis, which measures how long it takes a web page to appear fully loaded and ready to use from the perspective of the user. This differs from the commonly used response time metric, which measures the total time it takes for all website elements to load – including those that users can’t see and therefore don’t impact on their experience.

Dave Anderson, digital performance expert at Dynatrace, said: “Consumers expect websites to load within three seconds or less, so these results make for good reading for retailers. Germany and the UK are out in front when it comes to user experience, but there’s still work for retailers to do in other countries. The numbers involved may be considered fine margins, but the slightest delay in user experience can have a ripple effect on sales. For example, US-based fashion retailer Nordstrom reported an 11 percent fall in sales following a slowdown of just half a second.”

Anderson continued: “Providing shoppers with a great online shopping experience is vital for retailers looking to succeed in the cut-throat world of ecommerce. Our visually complete metric was developed to help organisations focus on what really impacts user experience. Whilst response time is still an important metric, it doesn’t give enough of a view on the user experience. If retailers just focus on response time metrics, they could reduce the time it takes for the full website to load, but not actually have any impact on customer experience and the time it takes for a website to be ready to use. Therefore, visually complete should be the key measure for any organisation looking to truly understand online user experience.”

 

The results of this testing are outlined in the table below:

 

Country Visually Complete Response Time
Global Average 2.5 seconds 5.41 seconds
Germany 1.59 seconds 3.82 seconds
UK 1.69 seconds 5.19 seconds
France 2.32 seconds 5.81 seconds
Nordics 2.39 seconds 4.85 seconds
U.S 2.75 seconds 5.87 seconds
Spain 2.85 seconds 5.92 seconds
Australia 2.88 seconds 6.28 seconds
China 3.54 seconds 5.58 seconds


CXM Editorial Team

CXM Editorial Team

Published for all CX professionals, the digital Customer Experience Magazine is packed full of industry news, blogs, features, video bites and international stories all focusing on customer experience. CXM will help you learn what makes an outstanding customer experience that wins both awards and the hearts of customers. And sometimes we share some cool music as well.




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