UKCXA Finalists Feefo Provide Review Platform for Mazda

August 12, 20194min

UK Customer Experience Awards finalist Feefo has teamed up with Mazda Motors UK to offer its CX platform on the car giant’s website. 

The deal will enable potential owners to explore the most trusted source of information about the company’s range of vehicles and services – the opinions of verified Mazda owners.

Feefo won Silver in the Best use of Insight & Feedback – Solution or Programme category at the 2018 UKCXA finals in London’s Wembley Stadium, and will be returning to compete at this year’s event in October.

John Bache, Digital and Data Optimisation Manager at Mazda Motors UK, said: “At Mazda we have always believed in the power of customer advocacy. We wanted a review partner that gave visitors to our site real assurance that the reviews they were reading were from verified owners. Feefo is a well-established brand that gave us and visitors to Mazda.co.uk this assurance.

“Purchasing a new car is an extremely well-considered purchase and with so much choice on offer, it’s essential we give as much information as we can to potential customers. Visitors can now search for specific reviews mentioning aspects of the car, such as safety or specification, so they can find the details that really resonate with them.

“Listening to our owners is also extremely important to us and analysing the reviews through the artificial intelligence facility within the Feefo hub helps us identify the product features that our owners really enjoy.”

Feefo differs from other review platforms because of its transparent, invitation-only approach and the power of its disruptive technology. Only real customers can post reviews, providing a wealth of analytics that fuel smarter business decision-making. Advanced AI-powered features such as Feefo Smart Themes allow consumers to drill down rapidly into thousands of reviews to the topics that most concern them.

“We are thrilled to be partnering with such a highly-regarded, exciting company as Mazda Motors UK, which is proof of the immense value we bring to the automotive sector,” said Matt West, CEO at Feefo.

“Our technology will give customers priceless feedback they can trust from veritable Mazda owners and through the power of our insight tools, Mazda can ensure they stay in tune with customers’ evolving needs – overall gaining a deeper understanding into what owners and buyers want and indeed expect from their purchase.”


Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.




Inform. Inspire. Include.
A free way to improve your business.

Customer Experience Magazine is the online magazine packed full of industry news, blogs, features, reports, case studies, video bites and international stories all focusing on customer experience.


CONTACT US

CALL US ANYTIME


UK Trademark UK00002648900

EUIPO Trademark 018131832

Contact Information

For article submissions:
Editor
Paul Ainsworth
paul@cxm.co.uk

For general inquiries, advertising and partnership information:
aleksandar@awardsinternational.com
Tel: 0207 1932 428

For Masterclass enquiries:
vuk@awardsinternational.com
Tel: +44 20 86385584

Customer Experience Magazine Limited
Company number: 12450532
International House, 24 Holborn Viaduct,
United Kingdom, London, England, EC1A 2BN

JOBS IN CUSTOMER SUPPORT

Find a job in customer support with Jobsora


Newsletter


vape: aegis vape mod free vapor cigarette jam monster vape high pg vape juice are you supposed to inhale vape cheap vapes ebay sx mini vape dragon cloud vape juice airis vape pen top vapor mod wire for vape coil cirro e cigarette best vape liquid flavors milford vape shop vape juice flavors diy best tank for cloud chasing how long does a 500mg cartridge last cheap vapor cigarette starter kits vape starter kit ebay water vape vapor apparel ooze battery roto vaporizer online vape pipe mod ecig temp comtrol free ecig offer nikk drips ecig juice 420 vape juice how can i bring my ecig on a plane vuze vapor reviews vegetable glycerin or propylene glycol ecig vape shop mesa az colored vape juice smoke e cigarette start e cigarette battery chargers vape forum quit smoking e cigarette free trial vape charger usb ego e cigarette battery voopoo coils for tc vaping and headaches h priv smok smok v8 tank vape pen juice ingredients jay bo rda voopoo drag default settings best rda dripper ego one mod smok qbox battery e cigarette reviews consumer reports smok r kiss voopoo drag feels clogged smok touchscreen longest lasting vape batteries smok prince resa vape and popcorn lung smok tfv8 big baby tank coils vape lyfe drip tips

weight loss: progesterone cream weight loss quick postpartum weight loss yogas for weight loss for beginners phendimetraz side effects average weight loss on 21 day fix what is dead weight loss dr g weight loss review adipex diet pills amazon l a weight loss bars is black tea good for weight loss meal prep for weight loss menu best running apps for weight loss weight lifting plan for weight loss nos weight loss smart coffee weight loss reviews liothyronine weight loss precision weight loss center strawberries weight loss weight loss smoothies mix weight loss doctors in macon ga alabama weight loss clinic stomach before and after weight loss weight loss clinics knoxville tn weight loss tracker app sample diets for weight loss weight loss boot camp army weight loss programs best stack for weight loss teatox for weight loss px diet pills weight loss pills in walmart weight loss pills over 40 weight loss and zoloft kalonji weight loss diabetic pills for weight loss dream body weight loss pills for weight loss without exercise herb diet pills sea kelp pills for weight loss weight loss pills eca stacks oprah diet pills weight loss for obese women lipo fx diet pills yoga routines for weight loss walmart acai berry diet pills vitamin b6 weight loss dangerous chinese diet pills acti labs weight loss 10 top diet pills keto pills at walgreens diabetic diet loss weight weight loss reno nv chris powell weight loss diet mega t green tea weight loss pills strawberry diet weight loss yoga for weight loss adriene testosterone booster shots guarantee weight loss pills

male enhancement: no sex drive male how to grow your penus what does viagra do to men exercises for your dick genetic viagra oil for erectile dysfunction over the counter sex pills that work erection drugs how to make my penis bigger naturally increase glans sensitivity how to make your penis bigger at home vitamin d for ed making penis wider ranger rick jr how to make homemade cock ring is viagra prescription does breast enlargement cream work where to buy nugenix average penis size in the usa viagra cost walmart vitamin for testosterone penile muscle does ageless male really work emotional impotence energy pills reviews erectile dysfunction remedy how to enlarge more sperm big pines in the world compare drugs penis helmet how to grow a bigger penis how to know if you have a big dick natural male enhancer when do men stop puberty libido supplement viagra on steroids men showing penises c1 blue pill high how to get girth lecithin walgreens what does generic viagra look like product reviews for money what is testofen balanitis definition cialis from india online pharmacy strong sex penis girth measure black mamba sex pill side effects how to make your penis look big mucuna pruriens bodybuilding bravo capsule side effects enzyte result vimax free trial male enhancement pills cheap ron jeremy dick pills foods for male fertility how much garlic for male enhancement

cbd oil: cbd seeds how does cbd oil help with anxieylty cbd massage medical hemp hemp oil vs cbd oil for anxiety making cbd lotion cbd h20 thought cloud cbd cbd from hemp vs cbd from weed ethan urban dictionary cbd oil and eliquis secret nature cbd upstate cbd coconut oil cannabis pills cbd oil in india does cbd cause constipation amlodipine and cbd oil parkinsons cbd cure well cbd drug test cbd oil cbd zilis olejek konopny cbd feather flags cbd oil treats for cats lunch spots in sydney cbd nausea cbd oil cbd oil distributor how to use cbd for pain extract wellness cbd oil and moles oregon kratom reddit can i drive on cbd oil therapeutic effects travel doctor auckland cbd mice age chart what is full spectrum cbd oil get to you michael ray cbd juul pod hemp capsules benefits what is hempworx cbd oil 17 serious medical conditions where to buy cannabidiol oil cure all plant gronkowski cbd peripheral neuropathy your cbd source directions for taking cbd oil mary cbd oil long term effect of cbd oil doterra distributor near me cbd oil for sciatica dosage fiber gummies while pregnant cbd oil bladder cancer xanax vs cbd fda cbd oil for animals cb 1 pills review can you purchase cbd oil at a pharmcy in florida how many times a day can you take cbd oil