An upcoming event will help businesses and CX professionals “unlock” their Customer Experience potential with guidance from expert speakers and relevant case studies.
Hosted by the Midlands Retail Forum, the Unlock Your #CX Potential gathering will bring together a host of CX experts and business owners to Birmingham for a unique day-long conference that will provide vital insight into improving customer service and meeting the expectations of the customer at a time when they are continuing to reshape the retail landscape.
Customer Experience Magazine is among the media partners for the event, which is taking shape under the expert leadership of author and Top 50 CX Star Naeem Arif, the founder of NA Consulting.
Seven soon-to-be-revealed speakers will join the line-up for the one-day conference, which will take place in Birmingham’s Jaguar Experience Conference Centre (pictured below) on March 25, with the event set to provide priceless networking opportunities for attendees.
Beginning with registration at 8.30am, seminars will begin at 10am, with further afternoon sessions planned until 4.30pm. Throughout the day attendees will benefit from exhibits and a “lunch and learn” workshop.
Details on the event’s speakers will be revealed soon, and speaking to Customer Experience Magazine, Naeem Arif described what the MRF are aiming for with this exciting event.
“In an age where there is so much competition in every industry, how do companies stand out? The answer is by offering a an amazing Customer Experience,” he said.
“But what exactly is Customer Experience? Many people know they need to work on it, but do they’re actually know what it means?
“The Unlock your CX Potential conference will not only help you understand, but it will also empower your own CX initiatives. The conference is designed to help you connect with other CX professionals, grow your knowledge, and create a better User and Customer Experience for your organisation.”
Look out for further details on Unlock Your #CX Potential in CXM in the coming weeks.
Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.