Winner Focus: Skipton Building Society

Paul AinsworthPaul AinsworthNovember 8, 20172min

Helping those living with dementia lead full and active lives earned a branch of Skipton Building Society a UK Customer Experience Award.

The team from the Bury branch were among the winners at the gala awards final at Wembley Stadium back in September, and they grabbed the attention of judges with a presentation on how they are “leading the way by putting the needs of those with dementia first”.

They outlined how Skipton’s services are aimed at making life easier for customers with conditions such as Alzheimer’s, and during the evening’s award presentations, they were named winners of the Customer at the Heart of Everything (Financial Services) category.

Among the branch’s amazing work is the supporting of a local dementia group project called Dorothy’s Memory Café.

Skipton staff helped the Bury café – run by local man Peter Bennet, whose late wife Dorothy lived with dementia in the years before her death – secure funding to remain open.

The big-hearted staff helped print and distribute fliers for the project, and donated equipment such as a video monitor to allow those who visit the café to watch cherished films that stir memories.

Speaking to CXM about their award success, Skipton Regional Manager Diane Falconer said: “We were extremely proud to win the ‘Customers at the Heart of Everything’ Financial Services award at the Customer Experience Awards 2017, and had a fantastic time at the evening awards event.

“This is the first time that Skipton Building Society have entered the awards and we were delighted to be celebrating alongside many other illustrious organisations. We are very proud to have received this recognition; we found the whole experience very enjoyable and rewarding.”


Paul Ainsworth

Paul Ainsworth

Experienced Irish journalist and former newspaper editor now helming executive editorial duties with Customer Experience Magazine, the UK's premier online source for Customer Experience news, features, and opinion, along with its sister site, CXM World.




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