The 2018 UK Customer Experience Awards brought the best of British customer centricity to London’s home of champions, Wembley Stadium, for the most successful CX event the country has seen to date.

Over 900 people gathered under the iconic arch of Wembley to present before judges representing the biggest CX names in the UK and further afield, to compete for glory in 32 categories covering all aspects of Customer Experience delivery.

From the category kings, one Overall Winner was also crowned, for achieving the single biggest judging score on the day, with this year’s title claimed by Aspen Healthcare after the company claimed Gold in the Best Health & Wellbeing category.

Other big winners included BT Consumer, O2, EE, Business Stream, and Skipton Building Society. For a full list of winners click here.

The exceptional standard of entries this year gave the judging panel a lot of food for thought, with many impressed with the clear dedication on display from delegates representing the companies that care most about customers.

Judge Sara Gorman, Programme Director for Digital Customer Experience at Liberty Global, told CXM in-between presentations: “We have been floored with the energy and passion shown by the teams today.

“They have a clear understanding of CX, and are providing clear examples of why they deserve success, which makes our job tough. However, this is a fantastic celebration of the UK’s best customer centric firms, and it’s a pleasure to hear what they have to say.”

Judge and author Ian Golding added: “Another year of exceptional standards at the UK Customer Experience Awards. It’s truly an exciting time for CX in this country and beyond, and I would like to offer a huge congratulations to all those who made it to the Finals here in Wembley.”

Following a day of presentations, finalists gathered for a gala dinner event in which the winners were announced, before a night of celebrating that even saw a surprise appearance from pop legends S Club.

Following the hugely successful event, which was sponsored by Barnardo’s and supported by partners including Cranfield School of Management, Neil Skehel, CEO of hosts Awards International, said: “Thank you to all of our judges, finalists, and winners for making this the most successful UK Customer Experience Awards yet. What a day we had celebrating the best of British CX – here’s to 2019 and another year of excellence.”

Entries for the 2019 Customer Experience Awards will open on February 14, while November 20 will see the inaugural International Customer Experience Awards take place in Amsterdam.


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