CXM is happy to support this year’s CXPA CX day celebration! The CXPA will host an amazing event on the 5th of October to celebrate the most exciting day for CX professionals across the world.

Each year on the first Tuesday in October, the worldwide Customer Experience community celebrates the importance of customers and customer experience professionals. This year, the Midlands and London CXPA networks have joined forces to bring UK CX professionals an exciting opportunity to learn from each other.

The UK CXPA event is on Tuesday 5th October from 2 pm to 5 pm BST. Everyone can join and register for the online event for free here!

Come and meet the fantastic speakers!

The two fantastic speakers will enrich the CX day panel by sharing some of their most important CX lessons.

Sarah Corney of the Chartered Institute of Personnel and Development will share her thoughts on two topics:

  • The reality of embedding a CX culture into an organisation, including practical hints and tips and lessons learned;
  • The use of design thinking to maintain innovation momentum.

Alec Dalton, Senior Manager of Global Quality for Marriott International and previously The Ritz Carlton Hotel Company and Walt Disney Parks and Resorts, will share his experience of developing exceptional customer experiences in the hospitality industry.

Seek advice and win a gift!

Last but not least, CXPA moderators will be running small breakout groups to allow you to discuss burning CX issues, seek advice, and share learnings with each other on hot topics. During the course of the event, the organizers will be running some prize draws. You’ll have an opportunity to win exciting CX reading materials!

This years’ Global CX Day theme is Customer Experience as a Team Sport. Book your place today!

Post Views: 715