Author: CXM Editorial

How Gaming can Enhance Customer Experience

For any product or service, a good Customer Experience is essential. We see this in video games, casino, and bingo games. They are designed to ensure that the player will have a great time, remember the game, and as a...

Gift Cards: Can They Save Bricks & Mortar Stores?

The average UK consumer spends £41 more than the original value of their gift card, according to a new study. The UK Prepaid Consumer Insights Study released by First Data found that 34 percent of consumers visit a store they would not...

Case study: Data-Driven Organisational Development Based on Employee Feedback

It’s no news that satisfied employees are one of the pillars of a successful company, but what makes an employee happy and motivated? How do we know which processes are working well and which ones are criticised? What are the...

A Debt map of Britain

While Japan may have the world’s highest debt to GDP ratio of 223.8 percent, the UK has also seen this number rise exponentially in the last 25 years. Estimated at just 29% during the first quarter of 1993, this peaked...

Millennials: Expectations and Conflict in the Workplace

Millennials have been dubbed the most ‘impatient generation’ in the workplace, with over 90 percent wanting ‘rapid career progression’. Almost 70 percent of employers believe that this level of ambition and desire is the leading cause of conflict between generations –...

International Currency Provision Rises Among Retailers as Brexit Looms

Analysis of the UK’s top 250 retailers has found a 19 percent year-on-year increase in the number of brands offering the option to pay in international currency. The figure forms part of an annual performance index carried out by leading ecommerce and digital...

The CX Professional Masterclass: ‘A Milestone in my Career’

The Customer Experience Professional Masterclass led by international CX consultant and author Ian Golding, is going from strength-to-strength in 2019 with more satisfied participants than ever. The two-day class – which is followed by an opportunity to take the CCXP exam following...

Customer & User Experience Expo 2019

CXM has partnered with the Customer & User Experience Expo, which is making its debut at the London ExCeL on the 27th & 28th March 2019, and is running alongside four other unique industry shows at Europe’s best marketing event....

2019 European Insight Exchange set to Bring CX Excellence to Dublin

Customer Experience professionals are preparing to gather in Dublin for the 2019 European Insight Exchange event. Taking place in the Irish capital on March 13-14 at the Radisson Blu Royal Hotel, the conference is hosted by the CXPA and is one...

Mark Seemann: Bringing Employee Engagement Into the Digital Era

Mark Seemann is a UK tech pioneer and telecommunications trailblazer who is now CEO of StaffCircle, a firm providing a work platform that improves internal communication and feedback for employees. StaffCircle digitises sentiment, awards, communication, training, ideas, tasks, holidays, and directory and...